Help with your payments

We’re committed to being flexible and working with our customers on a case by case basis. We’ve a trained team to deal with customers experiencing financial difficulties, to help and support our customers during this challenging time.

We provide a number of solutions to help our customers.

For our Insurance customers:

  • Refunds for reduced risk for our business insurance customers.
  • Refunds for vehicles no longer in use for our commercial motor customers.
  • Maintaining full cover for our commercial property customers where premises may no longer be occupied.
  • Flexible direct debit payment plans.

For our Life, Savings & Investment and Pension customers:

  • For our guaranteed term life insurance products, you can reinstate your policy within three months of the date of first missing a premium. 
  • You can take a savings premium holiday of up to three months.
  • You can take a pension contributions holiday of up to 12 months (or three months if you have paid less than 12 months’ contributions).

Get in touch

Life, pensions, savings, investments, claims

General Insurance claims or emergency assistance

Car, van, home and farm                                             

Customers Resources

Insurance resources

Do you have home, car, farm, van or business insurance?

Life resources

Are you a pensions, savings, investments or protection customer?