Help with your payments

We’re committed to being flexible and working with our customers on a case by case basis. We’ve a trained team to deal with customers experiencing financial difficulties, to help and support our customers during this challenging time.

We provide a number of solutions to help our customers.

For our Insurance customers:

  • Refunds for reduced risk for our business insurance customers.
  • Refunds for vehicles no longer in use for our commercial motor customers.
  • Maintaining full cover for our commercial property customers where premises may no longer be occupied.
  • For our car insurance customers, we’ll cover temporary drivers for up to 60 days free of charge.
  • No direct debit default fees for missed payments.
  • Flexible direct debit payment plans.

For our Life, Savings & Investment and Pension customers:

  • For our guaranteed term life insurance products, you can reinstate your policy within three months of the date of first missing a premium. You have the choice of paying your outstanding premiums in one lump sum or spread it out over 12 months.
  • You can take a savings premium holiday of up to three months.
  • You can take a pension contributions holiday of up to 12 months (or three months if you have paid less than 12 months’ contributions).

Get in touch

Life, pensions, savings, investments, claims

General Insurance claims or emergency assistance

Car, van, home and farm