Help with your payments
We’re committed to being flexible and working with our customers on a case by case basis. We’ve a trained team to deal with customers experiencing financial difficulties, to help and support our customers during this challenging time.
We provide a number of solutions to help our customers.
For our Insurance customers:
- Refunds for reduced risk for our business insurance customers.
- Refunds for vehicles no longer in use for our commercial motor customers.
- Maintaining full cover for our commercial property customers where premises may no longer be occupied.
- For our car insurance customers, we’ll cover temporary drivers for up to 60 days free of charge.
- No direct debit default fees for missed payments.
- Flexible direct debit payment plans.
For our Life, Savings & Investment and Pension customers:
- For our guaranteed term life insurance products, you can reinstate your policy within three months of the date of first missing a premium. You have the choice of paying your outstanding premiums in one lump sum or spread it out over 12 months.
- You can take a savings premium holiday of up to three months.
- You can take a pension contributions holiday of up to 12 months (or three months if you have paid less than 12 months’ contributions).