At Zurich, we want to make your service experience with us as smooth and uncomplicated as possible. Blending the best of digitalisation with personal expertise, we have a support system in place to make your life easier. Whether your company is just starting out or is looking to switch providers, with over 40 years' experience in helping companies run their company pension schemes, Zurich is the right choice.
Delivering the best of digitalisation
Our focus on digitalisation is key to the smooth running of your scheme. Our Employer and Advisor Portal puts you in control – providing all the information needed to manage your pension scheme, both at scheme and member level, all from one central location. It provides high level scheme metrics as well as detailed information. Our portal also facilitates online services such as our new pre renewal and member update service as well as our payroll management system. These services allow employers to interact seamlessly with Zurich in an efficient and secure manner. With a highly automated platform, we tailor our service to deliver what matters to you while minimising the effort required from you. We constantly review and invest in our digitalisation and will continue to expand our roadmap in the coming years.
All our technology is supported by the Zurich Group Operations’ IT Services Centre which delivers best in industry infrastructure and security services Group-wide from Dublin, including core capabilities of cyber security, cloud and centralised IT monitoring.
Ongoing support from our CRM team
While digitalisation is one element, true efficiency largely depends on the people you work with. Zurich has great people - highly qualified, experienced, and driven to make your journey with Zurich smooth and friction free. Our team of Customer Relationship Management (CRM) experts are on the ground helping you at every stage of your scheme’s life. We will appoint a dedicated CRM representative to project manage scheme installation and asset transition. In addition, they will provide ongoing support to HR and payroll teams, communicating with members, and attending employer and employee meetings. Our team are here to provide the support and guidance you need, answering questions as they arise from you, and your members.
Focus on administration
Our in-house service delivery teams take care of the day-to-day – they ensure that members’ benefits are efficiently and accurately administered through from joining the scheme to exit. Your scheme will be allocated to one of our 12 administration teams, each focused on a subset of our corporate business. Your dedicated administration team will deal with any general queries from all stakeholders. These include active members, deferred members, deceased members’ legal representatives, and employers.
In addition, there are specialist teams which support critical functions such as the Group Contributions team and the Annual Reporting team.
To ensure our focus on delivering the very best service possible, our Service Quality team continually monitor the quality and service standards through monthly quality assurance which is completed independently of the administration area. Our ongoing programme of improvement to operational processes and quality is a hugely important part of our service delivery.
Moving to Zurich
Whether your company is just starting out or is looking to switch providers, Zurich is the right choice. If you are moving from another provider, our CRM team will lead the process, engaging with you and your employees at every step of the way to make it easy. We know that fund transfers can be tricky, so we ensure that all funds are moved for you and without any inconvenience to your employees.
Our tried-and-tested transition process will guide you along the way – we will meet with you to discuss your requirements, build a customised project plan, and lay out straightforward timelines.