Cookie policy

What are cookies and why do we use them?

A cookie is a small file of letters and numbers that website operators store on your computer or mobile device. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. We have implemented a cookie consent preferences manager on our site which allows you control over the non-essential cookies which our website sets. By using this consent manager, e.g. when you first browse our site, you can let us know whether you give your consent (or not) to the setting of the different types of cookies our website uses. You can also return to that tool at any time by clicking on the button below to change your preferences.

Additionally, you can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do not give your consent to the setting of some cookies and/or use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Zurich Ireland (Zurich Insurance plc and Zurich Life Assurance plc) uses cookies for the purpose of storing and retrieving session information in our on-line systems, and for analysing traffic on our websites as further set out below.  

Types of Cookies

There are four types of cookies used on the Zurich Ireland websites:

1. Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. These cookies are deleted when you close your browser. They include, for example, cookies that enable you to log into secure areas of our site.

2. Performance or Analytical Cookies
These cookies collect information about how visitors use a Zurich Ireland website. For example, Zurich Ireland uses Google Analytics to track anonymized usage statistics for the site. This data is used to analyse how frequently people visit the site, how the website is found and which pages are most frequently viewed. These cookies don't collect information that identifies a visitor. This information is combined with data from thousands of other users to create an overall view of website use, and is never identified individually or personally. These cookies are only used to identify ways to improve the website.

To opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.

For more information about Google Analytics, and the cookies it sets, please visit: 
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

3. Functionality Cookies
These cookies allow us to recognise you and remember choices you make (such as choice of language or mobile device preferences) when you return to our website.

4. Advertising / Targeting Cookies
To measure the effectiveness of our online advertising campaigns we use cookies set by third parties. For example, for measuring how many unique browsers have seen a particular advertisement and how many of those subsequently visit our website. The data these third parties collect using cookies does not identify individual users. Each have their own privacy policy which will tell you how they use cookies and data tags.


Host Cookie Name First or Third Party Purpose Lifespan More Information
 
Strictly Necessary Cookies
   
zurich.ie ASP.NET_SessionId  First Party General purpose platform session cookie used to maintain an anonymised user session by the server. Session Session tracking - enables our web server to allow users to move around the website without having to authenticate.
Zurich.ie incap_ses_*  Third Party Session tracking - enables our web server to allow users to move around the website without having to authenticate. Session Webpages cannot remember a visitor. A user going from page to page will be treated by the website as a completely new visitor. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. Session cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.
quote.zurich.ie, zurich.ie, zurichlife.ie JSESSIONID First Party General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. Session  
Zurich.ie __RequestVerificationToken  First Party Improves performance and security on zurich.ie Session This is an anti-forgery cookie designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.
zurich.ie ARRAffinity  First Party Load balancing Session This cookie runs on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
zurich.ie OptanonAlertBoxClosed  First Party Cookie Consent compliance Persistent This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
zurich.ie, zurichlife.ie OptanonConsent  First Party Cookie Consent compliance Persistent This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
zurich.ie  visid_incap  First Party The cookie used allows Incapsula to identify website visitors / IP addresses as part of a security filtering process.  Persistent  Incapsula is a cloud-based security service that makes websites safer, faster, and more reliable. A website using Incapsula protection routes it's users through a network of servers which blocks the latest web threats (e.g., SQL injection attacks, scrapers, malicious bots, comment spammers), and thwarts DDoS attacks.
quote.zurich.ie AWSALBCORS First Party This cookie is managed by AWS and is used for load balancing. Persistent  
cookielaw.org eupubconsent Third Party This host is used by OneTrust for hosting the Cookie Consent tool script. It is used to manage cookies on websites. Persistent  
zurich.ie nlbi_####### First Party To ensure requests by a client are sent to the same origin server. Session  
 
Performance & Analytics Cookies
 
Zurich.ie, zurichlife.ie __utma  First Party This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Persistent Google Analytics uses the information from this cookie to calculate things like 'Days and Visits to conversion'.
Zurich.ie, zurichlife.ie __utmb  First Party This cookie is used to track a visitors session. Persistent The __utmb cookie is used to track user's page views on our website, and expires 30 minutes from last update. The content of the cookie includes domain hash, page view, number of outbound link click counting down from 10, and current time stamp.
Zurich.ie, zurichlife.ie __utmc  First Party Used in conjunction with __utmb to track a visitor session Session This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors.
Zurich.ie, zurichlife.ie __utmt  First Party Used by Google Analytics to identify the sources and volume of visits to our website. Session Google uses this cookie to throttle the request rate to our website. Throttling looks at the number of requests made by a visitor to our website and allows these to be restricted to a specific number over a specific time period.
Zurich.ie, zurichlife.ie __utmv  First Party This cookie provides information to the user-defined report in Google Analytics so that it knows how to classify visitors. persistent / does no expire Google Analytics uses the information from this cookie to classify visitors.
Zurich.ie, zurichlife.ie __utmz  First Party Used to determine how the user arrived at the site. Updated with each new page visited. Persistent The __utmz cookie keeps track of entry point into our website storing traffic source, medium, campaign, and search term used to land on our website. The cookie value includes domain hash, current timestamp, session count, and campaign information.
Zurich.ie, zurichlife.ie _ga  First Party This cookie is used to distinguish unique visitors to our website. Persistent This cookie is included in each page request and used to calculate visitor, session and campaign data for the sites analytics reports.
zurich.ie, zurichlife.ie _gat_UA-*  First Party This cookie is used to limit the amount of data recorded by Google on high traffic volume websites. Persistent Pattern type cookie set by Google Analytics which contains the unique identity number of the website it relates to.
zurich.ie, zurichlife.ie _gid  First Party This cookie is used to store and update a unique value for each page visited. Persistent Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
zurich.ie _hjid  First Party This cookie is set when a visitor lands on a page with the Hotjar script. The cookie is used to persist the random user ID which ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Persistent This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
zurich.ie _hjFirstSeen  First Party This cookie is set when a visitor lands on a page with the Hotjar script. The cookie is used to persist the random user ID which ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Persistent This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
zurich.ie _hjIncludedInSample  First Party This cookie is set when a visitor lands on a page with the Hotjar script. The cookie is used to persist the random user ID which ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Session This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
quote.zurich.ie, zurich.ie AWSALB First Party Allows us to deliver our service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you. Persistent  
zurich.ie & quote.zurich.ie _pin_unauth First Party Used by Pinterest to track the usage of services Session  
zurich.ie _gcl  First Party This is a cookie set by Google for conversion tracking. Session Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
brighttalk.com _gid  Third Party This cookie is used to store and update a unique value for each page visited. Persistent Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
brighttalk.com _ga  Third Party This cookie is used to distinguish unique visitors to our website. Persistent This cookie is included in each page request and used to calculate visitor, session and campaign data for the sites analytics reports.
zurich.ie, quote.zurich.ie, script.hotjar.com hjIncludedInSessionSample First & Third Party This cookie is set by Hotjar and is set when a visitor lands on a page with the Hotjar script. Session This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
zurich.ie, quote.zurich.ie, script.hotjar.com _hjIncludedInSample First & Third Party This cookie is set by Hotjar and is set when a visitor lands on a page with the Hotjar script. Session This cookie is set once a visitor interacts with a Survey. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
resources.digital-cloud-uk.medallia.eu kampyleInvitePresented Third Party Records information about when surveys are presented and declined.  1 year Used for analytics and to customize frequency of survey presentation.
resources.digital-cloud-uk.medallia.eu kampyleSessionPageCounter,
kampyleUserSession,
kampyleUserSessionsCount
Third Party Records information about the visitor’s session on the Medallia client’s domain, such as the number of pages a respondent has visited in their session.  1 year Used for analytics and to customize frequency of survey presentation.
resources.digital-cloud-uk.medallia.eu kampyle_userid Third Party Records a randomly generated user ID for analytics and to customize frequency of survey presentation.  1 year  
resources.digital-cloud-uk.medallia.eu kampyleUserPercentile Third Party Records a randomly generated number used to present a survey to a percentage of users.  1 year Used to customize frequency of survey presentation.
 zurichlife.ie rxvt First Party  This cookie is used to store two timestamps to determine session length and the end of a session.  Session  
 zurichlife.ie  dtPC First Party Dynatrace cookie - an application performance management (APM) software company. Manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.  Session  
 zurichlife.ie  dtSA First Party  This cookie is used to save action names across pages so that performance can be monitored across pages. Session  
 zurichlife.ie dtLatC First Party Dynatrace cookie - an application performance management (APM) software company. Manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.  Session  
 
Functional Cookies
 
Zurich.ie ___utmvc First Party Used to enable the function of Google Analytics on our website. Persistent This cookie is set by Google Analytics to enable the function of visitor tracking on our website.
Zurich.ie, zurichlife.ie & quote.zurich.ie __utmvxxxxxxxxxxxxxx  First Party This cookie provides information to the user-defined report in Google Analytics so that it knows how to classify visitors. Persistent Google Analytics uses the information from this cookie to classify visitors.
Zurich.ie __RequestVerificationToken _L2V4Zw2  First Party Used to prevent forgery by web applications on our website. Session This is an anti-forgery cookie designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery.
Zurich.ie _hjTLDTest  First Party This cookie appears briefly to check that cookies are enabled on this domain. It is deleted afterwards. Session
zurich.ie & quote.zurich.ie cd_user_id  First Party Unique ID that identifies the users session. Persistent
zurich.ie CacheLang  First Party Sets the default language of the visitor without redirecting. Session
zurich.ie, zurichlife.ie sxa_site  First Party The SXA cookie is used to identify a website visitor's session state across page requests on our server. Session SXA informs visitors that our website uses cookies.
zurich.ie & quote.zurich.ie _hjIncludedInPageviewSample  First Party This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. Persistent  
zurich.ie _hjAbsoluteSessionInProgress  First Party This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. Persistent  
zurich.ie and quote.zurich.ie kampyleSessionPageCounter,
kampyleUserSession,
kampyle_userid,
md_isSurveySubmittedInSession,
kampyleUserSessionsCount, kampyleUserPercentile
First Party Records information about the visitor’s session on the Medallia client’s domain, such as the number of pages a respondent has visited in their session.  1 year This cookie is associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd
Liveperson.net LPVisitorID Third Party This cookie is associated with the LivePerson chat sofware used to enable live chat on a website. It enables LivePerson to identify and assign a User ID. Persistent  
 zurichlife.ie rxVisitor    This cookie is used to store an anonymous ID for the user to correlate across sessions on the world service.  Session  
 brighttalk.com pnctest Third Party    Persistent  This is set by a third party library of Pubnub to test if cookies are supported by the browser.
 script.hotjar.com  _hjIncludedInSessionSample Third Party    Session  
 resources.digital-cloud-uk.medallia.eu  md_isSurveySubmittedInSession  Third Party    Persistent  
 brighttalk.com  RT  Third Party  The name of the cookie in which to store the start time for measuring page load time  Persistent  
 Targeting / Advertising Cookies
       
zurich.ie _gcl  First Party This is a cookie set by Google for conversion tracking. Session Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
zurich.ie _uetsid  First Party This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. Persistent
zurich.ie _uetvid  First Party This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. Persistent
zurich.ie _fbp First Party The Facebook pixel is an analytics tool that allows advertisers to measure the effectiveness of advertising by understanding the actions people take on a website. Persistent Facebook cookies are 3rd party cookies used to track website goal conversions and create (anonymised) lists of people that visited our website.
www.facebook.com Facebook  Third Party Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Facebook cookies are 3rd party cookies used to track website goal conversions and create (anonymised) lists of people that visited our website.
linkedin.com bcookie  Third Party LinkedIn uses cookie data to allow sign in to LinkedIn on our website and/or to enable the LinkedIn 'share' feature Persistent This is a Microsoft cookie for sharing the content of the website via social media.
linkedin.com bscookie  Third Party Used by the social networking service, LinkedIn, for tracking the use of embedded services. Persistent
ads.linkedin.com, linkedin.com lang  Third Party This cookie is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng. Persistent This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile
linkedin.com lidc, UserMatchHistory, AnalyticsSyncHistory, li_gc Third Party This cookie is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng. Persistent This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile
youtube.com VISITOR_INFO1_LIVE  Third Party This cookie is used as a unique identifier to track viewing of videos. Persistent YouTube is a Google owned platform for hosting and sharing videos.
youtube.com YSC  Third Party This cookie is set by YouTube to track views of embedded videos. Persistent YouTube is a Google owned platform for hosting and sharing videos.
youtube.com CONSENT  Third Party This cookie is set by YouTube to track consent before an embedded video is played. Persistent Website content loaded in iframes from third party content providers, for example YouTube may set cookies and thereby require a visitor's consent. To ensure no cookies are set before a website visitor has consented to their use, loading of the video must be postponed until the visitor has consented.
bing.com MUID  Third Party This cookie is used by the search engine Bing Persistent
doubleclick.net IDE  Third Party DoubleClick IDE cookies are used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user. Persistent Doubleclick is Googles real time bidding advertising exchange.
doubleclick.net test_cookie  Third Party This cookie is set by DoubleClick to determine if the website visitor's browser supports cookies. Persistent Doubleclick is Googles real time bidding advertising exchange.
soundcloud.com sc_anonymous_id  Third Party This cookie is set by Soundcloud and the data that is collected through its services can be used for profiling and targeted advertising. Persistent This domain is owned by Soundcloud, a German company providing social sharing services centred around soundclips.
 twitter.com personalization_id Third Party This cookie collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.  Persistent  

Enabling/Disabling Cookies

Most browsers automatically accept cookies. However, you have the ability via our cookie consent manager to accept or decline various types of non-essential cookies. You can also choose to accept or reject cookies by modifying the settings in your browser. Please note that not accepting or disabling cookies may affect the functionality of some parts of this website.

For more information about managing cookies and how to stop cookies being installed visit http://www.allaboutcookies.org/manage-cookies/

Contact information

If you have any queries on data protection, our Data Protection Officer may be contacted at: dataprotectionofficer@zurich.ie or you can contact our Customer Services team on 01 799 2711.