Cookie policy

What are cookies and why do we use them?

A cookie is a small file of letters and numbers that website operators store on your computer or mobile device. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. We have implemented a cookie consent preferences manager on our site which allows you control over the non-essential cookies which our website sets. By using this consent manager, e.g. when you first browse our site, you can let us know whether you give your consent (or not) to the setting of the different types of cookies our website uses. You can also return to that tool at any time by clicking on the button below to change your preferences.

Additionally, you can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do not give your consent to the setting of some cookies and/or use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Zurich Ireland (Zurich Insurance plc and Zurich Life Assurance plc) uses cookies for the purpose of storing and retrieving session information in our on-line systems, and for analysing traffic on our websites as further set out below.  

Types of Cookies

There are four types of cookies used on the Zurich Ireland websites:

1. Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. These cookies are deleted when you close your browser. They include, for example, cookies that enable you to log into secure areas of our site.

2. Performance or Analytical Cookies
These cookies collect information about how visitors use a Zurich Ireland website. For example, Zurich Ireland uses Google Analytics to track anonymized usage statistics for the site. This data is used to analyse how frequently people visit the site, how the website is found and which pages are most frequently viewed. These cookies don't collect information that identifies a visitor. This information is combined with data from thousands of other users to create an overall view of website use, and is never identified individually or personally. These cookies are only used to identify ways to improve the website.

To opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.

For more information about Google Analytics, and the cookies it sets, please visit: 
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

3. Functionality Cookies
These cookies allow us to recognise you and remember choices you make (such as choice of language or mobile device preferences) when you return to our website.

4. Advertising / Targeting Cookies
To measure the effectiveness of our online advertising campaigns we use cookies set by third parties. For example, for measuring how many unique browsers have seen a particular advertisement and how many of those subsequently visit our website. The data these third parties collect using cookies does not identify individual users. Each have their own privacy policy which will tell you how they use cookies and data tags.


Host Cookie Name Cookie Type First or Third Party Purpose Lifespan More Information
zurichlife.ie, zurichinsurance.ie ASP.NET_SessionId Strictly Necessary  First Party General purpose platform session cookie used to maintain an anonymised user session by the server. Session Session tracking - enables our web server to allow users to move around the website without having to authenticate.
Zurichinsurance.ie BIGipServermoss-internet.rz.ch.zurich.com_80 Strictly Necessary  First Party This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always. Session Session tracking - enables our web server to allow users to move around the website without having to authenticate.
Zurich.ie incap_ses_1175_1351791 Strictly Necessary  First Party Session tracking - enables our web server to allow users to move around the website without having to authenticate. Session Webpages cannot remember a visitor. A user going from page to page will be treated by the website as a completely new visitor. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. Session cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.
Zurichinsurance.ie incap_ses_1175_1351793 Strictly Necessary  First Party Session tracking - enables our web server to allow users to move around the website without having to authenticate. Session Webpages cannot remember a visitor. A user going from page to page will be treated by the website as a completely new visitor. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. Session cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.
Zurich.ie incap_ses_799_1351791 Strictly Necessary  First Party Session tracking - enables our web server to allow users to move around the website without having to authenticate. Session Webpages cannot remember a visitor. A user going from page to page will be treated by the website as a completely new visitor. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. Session cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.
Zurich.ie __RequestVerificationToken Strictly Necessary  First Party Improves performance and security on zurich.ie Session This is an anti-forgery cookie designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.
Zurich.ie .ASPXAUTH Strictly Necessary  First Party session tracking - enables our web server to allow users to move around the website. Persistent This cookie is used to identify a logged-in user to enable access to secure areas of a site.
zurich.ie ARRAffinity Strictly Necessary  First Party Load balancing Session This cookie runs on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
zurich.ie OptanonAlertBoxClosed Strictly Necessary  First Party Cookie Consent compliance Persistent This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
zurich.ie OptanonConsent Strictly Necessary  First Party Cookie Consent compliance Persistent This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
Zurich.ie __utma Performance  First Party This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Persistent Google Analytics uses the information from this cookie to calculate things like 'Days and Visits to conversion'.
Zurich.ie __utmb Performance  First Party This cookie is used to track a visitors session. Persistent The __utmb cookie is used to track user's page views on our website, and expires 30 minutes from last update. The content of the cookie includes domain hash, page view, number of outbound link click counting down from 10, and current time stamp.
Zurich.ie __utmc Performance  First Party Used in conjunction with __utmb to track a visitor session Session This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors.
Zurich.ie __utmt Performance  First Party Used by Google Analytics to identify the sources and volume of visits to our website. Session Google uses this cookie to throttle the request rate to our website. Throttling looks at the number of requests made by a visitor to our website and allows these to be restricted to a specific number over a specific time period.
Zurich.ie __utmv Performance  First Party This cookie provides information to the user-defined report in Google Analytics so that it knows how to classify visitors. persistent / does no expire Google Analytics uses the information from this cookie to classify visitors.
Zurich.ie __utmz Performance  First Party Used to determine how the user arrived at the site. Updated with each new page visited. Persistent The __utmz cookie keeps track of entry point into our website storing traffic source, medium, campaign, and search term used to land on our website. The cookie value includes domain hash, current timestamp, session count, and campaign information.
Zurich.ie _ga Performance  First Party This cookie is used to distinguish unique visitors to our website. Persistent This cookie is included in each page request and used to calculate visitor, session and campaign data for the sites analytics reports.
brighttalk.com _ga Performance  Third Party This cookie is used to distinguish unique visitors to our website. Persistent This cookie is included in each page request and used to calculate visitor, session and campaign data for the sites analytics reports.
zurich.ie _gat_UA-2326056 Performance  First Party This cookie is used to limit the amount of data recorded by Google on high traffic volume websites. Persistent Pattern type cookie set by Google Analytics which contains the unique identity number of the website it relates to.
zurich.ie _gid Performance  First Party This cookie is used to store and update a unique value for each page visited. Persistent Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
brighttalk.com _gid Performance  Third Party This cookie is used to store and update a unique value for each page visited. Persistent Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
zurich.ie _hjid Performance  First Party This cookie is set when a visitor lands on a page with the Hotjar script. The cookie is used to persist the random user ID which ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Persistent This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
zurich.ie _hjIncludedInSample Performance  First Party This cookie is set when a visitor lands on a page with the Hotjar script. The cookie is used to persist the random user ID which ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Session This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
script.hotjar.com _hjCachedUserAttributes Performance  Third Party This cookie is set by Hotjar and is set when a visitor lands on a page with the Hotjar script. Persistent This cookie is set once a visitor interacts with a Survey. It is used to ensure that the same invite does not re-appear if it has already been shown.
script.hotjar.com _hjIncludedInSample Performance  Third Party This cookie is set by Hotjar and is set when a visitor lands on a page with the Hotjar script. Session This cookie is set once a visitor interacts with a Survey. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
brighttalk.com optimizelyBuckets / optimizelySegments Performance  Third Party Optimizely use cookies to identify visitors, track their actions, and deliver consistent experiences across page loads. Persistent These cookies are set by the Optimizely website optimisation plaftform. They holds audience segmentation information for a visitor.
zurich.ie, zurichinsurance.ie visid_incap Performance  First Party The cookie used allows Incapsula to identify website visitors / IP addresses as part of a security filtering process. Persistent Incapsula is a cloud-based security service that makes websites safer, faster, and more reliable. A website using Incapsula protection routes it's users through a network of servers which blocks the latest web threats (e.g., SQL injection attacks, scrapers, malicious bots, comment spammers), and thwarts DDoS attacks.
brighttalk.com pnctest Performance  Third Party This cookie is set by a third party library of Pubnub to test if cookies are supported by the browser. Persistent Checks if a cookie set by Brighttalk is supported by the browser.
Zurich.ie ___utmvc Functional  First Party Used to enable the function of Google Analytics on our website. Persistent This cookie is set by Google Analytics to enable the function of visitor tracking on our website.
Zurich.ie __RequestVerificationToken_L2V4Zw2 Functional  First Party Used to prevent forgery by web applications on our website. Session This is an anti-forgery cookie designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery.
Zurich.ie _derived_epik Functional  First Party Used to manage forms on our website. Persistent This cookie is associated with the MailChimp sign up form that stores the value ‘yes’ to prevent the popup being displayed again.
Zurich.ie _hjTLDTest Functional  First Party This cookie appears briefly to check that cookies are enabled on this domain. It is deleted afterwards. Session
ct.pinterest.com _pinterest_ct_rt Functional  Third Party These cookies allow users to share pictures via Pinterest / the "Pin It" button, and Pinterest can collect statistical information about usage of their service. Session
zurich.ie CacheLang Functional  First Party Sets the default language of the visitor without redirecting. Session
zurich.ie gat_UA- Functional  First Party This cookie is set by Google Analtyics to limit how often a number of requests can be made from our website. Persistent This cookie does not store any user information, it's just used to limit the number of requests that have to be made to doubleclick.net.
zurich.ie gwcc Functional  First Party Google Website Call Conversion cookie. Persistent This cookie allows Google to track any call conversions on mobile devices, e.g.if a customer is clicking a phone number on the contact us page to dial from their mobile device.
brighttalk.com optimizelyEndUserId Functional  Third Party This cookie is set by Brighttalk who provide webinar services to Zurich website visitors. Persistent The cookie stores a visitor's unique Optimizely identifier. It's a combination of a timestamp and random number. No other information is stored inside.
brighttalk.com optimizelyPendingLogEvents Functional  Third Party This cookie is set by Brighttalk who provide webinar services to Zurich website visitors. Persistent The cookie stores event instances that describe actions a visitor has taken on our website.
zurich.ie sxa_site Functional  First Party The SXA cookie is used to identify a website visitor's session state across page requests on our server. Session SXA informs visitors that our website uses cookies.
pinterest.com _pinterest_cm Functional  Third Party Enables social content sharing on Pinterest. Persistent This cookie allow users to share pictures via Pinterest / the "Pin It" button, and Pinterest can collect statistical information about usage of their service.
www.facebook.com Facebook Advertising  Third Party Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Facebook cookies are 3rd party cookies used to track website goal conversions and create (anonymised) lists of people that visited our website.
zurich.ie _fbp Advertising First Party  The Facebook pixel is an analytics tool that allows advertisers to measure the effectiveness of advertising by understanding the actions people take on a website. Persistent Facebook cookies are 3rd party cookies used to track website goal conversions and create (anonymised) lists of people that visited our website.
facebook.com _fr Advertising Third Party This is a cookie set by Facebook for advertising purposes. Persistent This cookie contains browser and user unique ID combinaton, used for targeted advertising by Facebook.
zurich.ie _gcl Advertising  First Party This is a cookie set by Google for advertising purposes. Session Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
linkedin.com bcookie Advertising  Third Party LinkedIn uses cookie data to allow sign in to LinkedIn on our website and/or to enable the LinkedIn 'share' feature Persistent This is a Microsoft cookie for sharing the content of the website via social media.
linkedin.com bscookie Advertising  Third Party Used by the social networking service, LinkedIn, for tracking the use of embedded services. Persistent
ads.linkedin.com lang Advertising  Third Party This cookie is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng. Persistent This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile
linkedin.com lidc, lissc, UserMatchHistory Advertising Third Party  This cookie is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng. Persistent This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile
pinterest.com __cfduid Advertising  Third Party Enables social content sharing on Pinterest. Persistent
youtube.com GPS Advertising  Third Party YouTube cookie is used to collects user data through videos embedded in our website. This data is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Persistent YouTube is a Google owned platform for hosting and sharing videos.
youtube.com VISITOR_INFO1_LIVE Advertising  Third Party This cookie is used as a unique identifier to track viewing of videos. Persistent YouTube is a Google owned platform for hosting and sharing videos.
youtube.com YSC Advertising  Third Party This cookie is set by YouTube to track views of embedded videos. Persistent YouTube is a Google owned platform for hosting and sharing videos.
www.gstatic.com gwcc Advertising  Third Party Gstatic is a service used by Google to hold static content and reduce bandwidth usage. Persistent Gstatic.com is a reliable domain used by Google LLC to increase network speed for users.
doubleclick.net IDE Advertising  Third Party DoubleClick IDE cookies are used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user. Persistent Doubleclick is Googles real time bidding advertising exchange.
doubleclick.net test_cookie Advertising  Third Party This cookie is set by DoubleClick to determine if the website visitor's browser supports cookies. Persistent Doubleclick is Googles real time bidding advertising exchange.
soundcloud.com sc_anonymous_id Advertising  Third Party This cookie is set by Soundcloud and the data that is collected through its services can be used for profiling and targeted advertising. Persistent This domain is owned by Soundcloud, a German company providing social sharing services centred around soundclips.

Enabling/Disabling Cookies

Most browsers automatically accept cookies. However, you have the ability via our cookie consent manager to accept or decline various types of non-essential cookies. You can also choose to accept or reject cookies by modifying the settings in your browser. Please note that not accepting or disabling cookies may affect the functionality of some parts of this website.

For more information about managing cookies and how to stop cookies being installed visit http://www.allaboutcookies.org/manage-cookies/

Contact information

If you have any queries on data protection, our Data Protection Officer may be contacted at: dataprotectionofficer@zurich.ie or you can contact our Customer Services team on 01 799 2711.