Ensuring customers are able to maintain their protection in place is more important now than ever. Zurich’s Reinstatement Clause has been a valuable benefit on Protection products for as long as we can remember for more information, see below.
Reinstatement Clause updated to spread repayments over 12 months
Ensuring customers are able to maintain their protection in place is more important now than ever. Zurich’s Reinstatement Clause has been a valuable benefit on Protection products for as long as we can remember and today, we are delighted to announce we’re adding additional flexibility for customers.
Zurich’s Reinstatement Clause – A reminder
Zurich’s Reinstatement Clause allows a customer, or their family, to reinstate a lapsed policy, provided they act within a certain timeframe as per their policy’s terms and conditions. Importantly for customers, we don’t require any additional underwriting and the policy can be reinstated even if a valid claim has arisen.
Currently, this means for customers that fail to pay their premiums and where their policy lapses, they have 3 months from the first unpaid premium to pay all their outstanding premiums and reinstate their policy, keeping their valuable cover in place.
Additional Flexibility - Updated for COVID-19
We are happy to announce that we are updating the Reinstatement Clause to allow policyholders additional flexibility.
When a customer comes to reinstate their policy, they will now have two options – either to pay all outstanding premiums at once – or spread the payments out over the next 12 months. The customer can inform us of which option they are taking by filling out a simple form - this will be available over the next few days. This instruction can be taken from the customer or the Financial Broker.
If the original DD mandate was cancelled, then we’ll need a new mandate in place before the policy can be reinstated – we will include this mandate on the form.
Reinstating the policy
For policies that miss their first premium starting in May, June or July, we are offering new additional flexibility for our Reinstatement Clause.
This flexibility applies to customers with a guaranteed premium protection policy*
They will fill out and return a simple form to us within 3 months of their first unpaid premium, and we will reinstate their policy.
The unpaid premiums can either be paid in a single lump-sum or else spread over the next 12 months.
This applies to monthly contribution contracts only.
The spreading of unpaid premiums can only be used once per policy.
It’s important to note that as per our policy conditions, a customer’s policy cannot be reinstated if Zurich Life receives a request from the customer to cancel their policy. This valuable option gives your clients the time and opportunity to reinstate their protection contracts.
* This includes Guaranteed Term Protection, Guaranteed Mortgage Protection, Guaranteed Whole of Life & Guaranteed Pension Term. It does not include any unit-linked products. For our additional flexibility, customer premiums must already be paid monthly.
The impact on Commission
Any clawback of commission will also be deferred from when the policy lapses to the end of the three month reinstatement period. This means we are deferring all commission clawback for 3 months on all guaranteed protection products which lapse due to non-payment of premiums. The only time this wouldn't happen is if we received a specific instruction to cancel the policy – as outlined above.
For more information please contact your Zurich Service Team or your Broker Consultant.