KBC and Ulster Bank withdrawal from the Irish market

With the upcoming withdrawal of KBC and Ulster Bank from the Irish market, here is what you need to know if you are a general insurance customer with Zurich. If you need additional support, please contact us on 053 915 7730 or email paymentservicesinbox@zurich.com and we will be happy to help you. Please note that Zurich Insurance plc will never email you or send you an SMS with a link to update your KBC or Ulster Bank account details. If you receive such an email or SMS do not click on the link. Please call us on 053 915 7730.

Call us in Wexford

If you are a KBC Bank or Ulster Bank customer moving to another bank, simply call us in Wexford on 053 915 7730.   


What is happening?

Ulster Bank and KBC Bank are exiting the Irish Market. If you have a bank account with them, that you pay premiums to Zurich from, you will not be able to continue to pay those premiums when the account closes.

If I switch bank accounts through my bank do I need to contact Zurich? 

If you switch (explained below) your account from Ulster Bank or KBC Bank to another provider your old bank should arrange for your direct debit to be moved and you should not have to contact Zurich. However, if a premium fails to be collected and the direct debit has not been put in place correctly we will send you a letter letting you know that the premium was missed and what the next steps are.

What does switching mean?

Switching means moving your current account from your existing provider to a new provider which involves opening a new account with the new provider and closing your old account with Ulster Bank/KBC Bank. All payments in and out of your account will need to be moved to your new account. You can request your new bank (which will work with your old bank) to complete the switch for you under the switching service.

How do I switch my account to another provider?

The Central Bank of Ireland has a Switching Code that is designed to make the process as quick and easy as possible, which all banks must comply with. Once you choose your new Bank, they will initiate the Switcher request and will assist and guide you through what is required to transfer the relevant product to them.

What if I don't switch my account? What will happen if I don't update my bank details?

If you do not arrange for your direct debit payments to be moved to a new provider we will not be able to collect premiums for your policy and that policy may cease. If the policy provides protection for car and home etc. it is imperative that premiums continue to be paid, if they are not paid you may lose your cover.

What do I need to do to switch?

The best way to switch is through your new bank and have them arrange to switch your details over. If you wish, you can call us on 053 9157730 to update your bank account details to ensure your policy stays in place. Just make sure the new account has money to pay your premiums.

How do I change my direct debit details with Zurich? 

You can do this easily over the telephone with us, just call 053 9157730.

Can I update my details over the phone?

Yes, you can. We can take you through the same process of updating your details verbally by taking you through the required legislation and confirm the new arrangement in writing after the call.

What is the easiest way for me to update my details?  

The quickest and easiest way is by telephone. You can contact us at 053 9157730