Accessibility Statement

Our services

Zurich offers a wide range of life and non-life insurance products in Ireland. Zurich Life Assurance plc is one of Ireland's most successful life insurance companies, offering a full range of pension, investment and protection products. Zurich Insurance Europe AG is one of Ireland’s leading general insurance companies offering a wide range of non-life insurance products including motor, home, commercial and farm insurance. In this accessibility statement, the word Zurich refers to both Zurich Life Assurance plc and Zurich Insurance Europe AG.

This accessibility statement applies to online services which enable customers to purchase or obtain quotes for some of the above products at www.zurich.ie and receive related services. These are e-commerce services under the European Union (Accessibility Requirements of Products and Services) Regulations 2023 (the EAA). 

Zurich’s commitment

Zurich is committed to making our services available to as many people as possible including persons with disabilities in accordance with the EAA.

You can read more about the accessibility requirements which apply to e-commerce services under the EAA below.

In implementing these requirements with the assistance of external partners, Zurich has been guided by Level AA of the Web Content Accessibility Guidelines (Version 2.2).  These international best practice Guidelines make recommendations designed to improve online accessibility for a wide range of people with disabilities.

We have made some key enhancements across our e-commerce services to support more inclusive access.  Below are examples of areas we have improved:

Skip to content link: A ‘skip to content’ feature is now functional across many webpages. This allows keyboard users to bypass repeated navigation menus and quickly access the main content.

Image alt text and aria labels: We’ve added descriptive alt attributes and aria labelling to images and icons wherever possible to ensure that users of screen readers can understand visual content.

Heading hierarchy: Page content has been restructured to follow a logical heading hierarchy (<h1>, <h2>, etc.), enhancing readability and navigation for users relying on assistive technologies.

Colour contrast: Content has been reviewed to ensure it meets recommended contrast ratios, aiding users with visual impairments in distinguishing page elements.

Descriptive link labelling: We’ve improved link text across the site so users understand where each link will lead, even when read out of context by a screen reader.

Cross-device compatibility: Layout and navigation have been tested across different operating systems and devices to maintain consistency and accessibility for users on mobile, desktop, and various browsers.

Screen reader support: Significant effort has gone into improving screen reader compatibility. Many components now include aria roles, labels, and landmark regions to enhance support. We are committed to continuous enhancement in how we support screen readers and welcome feedback to help us do better.

Zurich is committed to monitoring and continually improving our services and ensuring they meet the accessibility requirements of the EAA. In doing so, we will take into account any harmonised standards which may be published in the future under the EAA. 

Compatibility with browsers and assistive technologies

Our e-commerce services are designed to be compatible with browsers and assistive technologies available on the date on which this statement was published, including the following:

  • The latest versions of Google Chrome, Microsoft Edge, and Apple Safari.
  • The latest versions of NVDA, Voiceover, and Talkback.

Support and feedback

You can get more information about the accessibility of our services and their compatibility with assistive technologies by getting in touch using the following contact details: 

Zurich welcomes feedback on the accessibility of our services. If you would like to provide feedback, please contact our support services using the contact details above. 

Updates to our systems and services may occasionally affect accessibility. This should be temporary. Please let us know if you experience any delays in accessing our services or encounter any other issues. 

Preparation of this statement

This statement was first published on 27th June 2025 and was last updated on 27th June 2025.

EAA accessibility requirements for e-commerce services

General accessibility requirements for all services

  1. Ensuring the accessibility of the products used in the provision of the service.
  2. Providing information, in the following manner, about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:
    a. making the information available via more than one sensory channel.
    b. presenting the information in an understandable way.
    c. presenting the information to users in ways they can perceive.
    d. making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel.
    e. presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs.
    f. supplementing any non-textual content with an alternative presentation of that content.
    g. providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust.
  1. Making websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust.
  2. Where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.

Specific accessibility requirements for e-commerce services

  1. Providing the information concerning accessibility of the products and services being sold when this information is provided by the responsible economic operator.
  2. Ensuring the accessibility of the functionality for identification, security and payment when delivered as part of a service instead of a product by making it perceivable, operable, understandable and robust.
  3. Providing identification methods, electronic signatures, and payment services which are perceivable, operable, understandable and robust.