Job opportunities at Zurich Ireland

Job Summary

Zurich Insurance Company is looking for a Lawyer for a 12 month fixed term contract. This role will provide professional and independent legal advice to Zurich’s business in Ireland. This role is mainly to support Zurich's Irish Business which is located in Blackrock, Dublin but working from other locations may also be required. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. 

Your Role

As a Lawyer your main responsibilities will include, but not necessarily be limited to, the following: 

• Provide general commercial, financial services and/or regulatory advice
• Provide legal advice on insurance and investment matters; 
• Draft, negotiate, review, and advise on a variety of commercial contracts, products and supporting documentation 
• Ensure that advice accurately reflects applicable laws, regulations and practice. 
• Mitigate legal risk and assist with commercial risk mitigation and regulatory compliance. 

Relationships:

Internal: 

•    Extended Legal Team in Ireland 

•    Relevant business contacts and senior management 

•   “Service provider” relationship with business contacts that call on advice. 

External: 

•    External lawyers 

•    Zurich Group 

•    Brokers and Customers as deemed necessary by the business 

Your Skills and Experience

As a Lawyer your skills and qualifications will include: 

•    Relevant degree - Legal/Business 

•    Qualified Lawyer – Ideal candidate will have 4-6 years post qualification experience in commercial or financial services. 

•    Experience of insurance /investment/pensions financial services practice from an Irish legal and regulatory perspective an advantage.     

Technical Competencies

• Practical understanding of financial services is an advantage
• Strong drafting skills
• Ability to research legislation 

Non Technical Competencies

• Communication, influencing and negotiation skills with ability to adapt style to suit audience. 
• Ability to work within a team environment 
• Ability to take initiative in fast moving environment
• Customer centric
• Strong problem solving ability 

Additional Information

Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

This is a hybrid position which requires 2-3 days in the office per week (Blackrock).

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Life Assurance Plc is looking to expand its actuarial team. The successful applicant will have the opportunity to rotate and work in a number of the company’s key areas. The role includes the opportunity to study for the Institute & Faculty of Actuaries exams and gain experience across all aspects of the company.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Actuarial Trainee, your main responsibilities may include, but not necessarily be limited to, the following:

•    Modelling
•    Providing business insights
•    Reserving & experience analysis 
•    Providing IT solutions
•    Capital management
•    Pricing
•    Risk management

Your Skills and Experience

As an Actuarial Trainee, your skills and qualifications will include: 

•    Clear progress made towards obtaining local actuarial qualification, or a 1:1 honours level undergraduate or postgraduate degree with a strong mathematical focus. 
•    High level of numeracy and computer literacy, experience with Microsoft Excel, Word, VBA, SQL and other programming languages are desirable.
•    Knowledge of the insurance industry's trends, directions and major issues.
•    A high propensity to learn and develop, including self-driven learning as well as one-on-one directed learning from more experienced team members.
•    Strong numerical, communication, and problem-solving skills.
•    Be able to work independently and as part of a team.
•    Strong time management and organisational skills.

Additional Information

Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which will require 2-3 days in office (Blackrock) per week.

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. In this entry level role you will work as part of a collaborative team that is responsible for the administration and negotiation of material damage claims.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:

• Proactively manage a portfolio of cases from notification of loss settlement in line with established standards, procedures, and guidance provided.

• Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.

• Work towards resolving cases quickly and accurately, with a strong emphasis on customer satisfaction.

• Strive for continuous improvement on claim file handling with feedback and support through our Quality Audit processes

• Notification, administration, investigation, negotiation and settlement of material damage claims.

• Liaise with Customers, Brokers, Company Service Providers and Claimants by telephone and by written correspondence

• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Your skills and experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.

Preferred Qualification & Experience:

• Provide exceptional customer service with a focus on quality and care.

• Communicate effectively, both verbally and in writing.

• Prioritize tasks, meeting deadlines efficiently.

• Embrace a learning mindset and adapt to changing business needs.

• Understand and adhere to relevant legislative regulations and regulatory requirements.

• Collaborate effectively within a team, achieving individual and collective goals.

• Demonstrate advanced IT skills and resolve customer issues empathetically.

Additonal information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter  is looking forward to receiving your application by clicking on the button “Apply online".

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

The Calculation Systems team is a dynamic, cross functional team within IT, responsible for managing quotations for both new and existing business across the Irish and German markets, as well as overseeing disclosure projections throughout the policy lifecycle.

We’re seeking a candidate who’s keen to combine their actuarial expertise with gaining a broad understanding of technology and the underlying calculations architecture. If you’re eager to innovate and lead at the intersection of actuarial science, IT and Business strategy to help shape our calculation solutions for the future this role is for you.

The successful candidate will play a pivotal role in calculations modelling and in decommissioning and consolidation of legacy calculation systems, facilitating the transition to the standardised architecture established for online quotes.  The position requires collaboration with a wide network of stakeholders including Propositions, Marketing, Actuarial Operations, Operations, Compliance, Business Change, Architecture and IT (encompassing both internal teams and third-party suppliers).

Your Role

Your main responsibilities will include (but will not be limited to) the following:

Product & Calculation Modelling

• Collaborate with Propositions, Actuarial Operations, Architecture, IT, and external suppliers to deliver strategic solutions for product rules and calculations modelling.
• Ensure robust change control, validation, and documentation of calculation logic and product rules.

Strategic Leadership

• Drive the transition from legacy calculation systems to our new streamlined architecture in partnership with the Calculation Systems Lead and senior stakeholders.
• Ensure customer and regulatory needs continue to be met during the transition phase.

Test Automation & Standardisation

• Champion test automation and process standardisation for efficient, auditable project delivery and ongoing updates.

Mentoring & Support

• Mentoring actuarial trainees fostering a culture of continuous improvement, professional development, risk awareness and a positive team spirit.

Regulatory Awareness

• Gain expertise in key regulations and actuarial standards to ensure compliance in all calculation models and processes.

Impact Assessment

• Build a deep understanding of the calculation services, and how they interact with both customer facing and core policy administration systems.
• Conduct thorough impact assessments for new project requests, enhancements, and regulatory updates, ensuring all dependencies and integration points are considered.

Stakeholder Management

• Develop strong relationships and build consensus among stakeholders to achieve common goals.
• Manage calculation requirements and relationships with third-party vendors.

Project Delivery

• Provide actuarial leadership on projects, guiding business requirements, calculations design, test strategies and defect resolution to deliver compliant, customer focused solutions which align with our simplification and digital strategy.

Your Skills and Experience

As the Calculation Systems Functional Architect your skills and experience will include:

•    Qualified/ Nearly qualified actuary.
•    Excellent analytical, numeracy and problem-solving skills.
•    Excellent verbal and written communication skills with an ability to explain complex calculations and modelling concepts to both technical and non-technical audiences.
•    Excellent leadership and decision-making skills and confidence to provide actuarial direction on projects.
•    Excellent interpersonal skills with ability to build relationships, facilitate consensus, and manage diverse stakeholder requirements.
•    Expertise in ZLAP’s life and pension products, with knowledge of LiFE/400 an advantage.
•    Keen interest in systems and processes.
•    Competent in respectfully challenging ideas to reach the best outcomes.
•    Proven experience in project delivery an advantage.
•    Ability to step back and to assess risks and strategic opportunities from a holistic, macro perspective.
•    Highly motivated and adaptable, thriving in a fast-paced environment with shifting priorities.

Additional Information

Primary work location is Blackrock, Co.Dublin.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 
 
At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Job Summary

At Zurich, we’re committed to delivering outstanding experiences for our customers and brokers – and our people are at the heart of that promise. We’re now looking for an experienced and motivated Personal Lines Team Coach for a fixed term contract to lead, inspire and develop a high performing Personal Lines team.

This is a fantastic opportunity for a people focused leader who thrives in a fast paced environment and is passionate about coaching, quality and continuous improvement.

As a Personal Lines Team Coach, you will be responsible for the day to day leadership of a team supporting our Home, Motor and Farm portfolios. Your team will operate across customer servicing, policy renewals, sales of Zurich products and broker support.

Reporting to the Personal Lines Operations Assistant Manager, you will play a key role in driving performance, developing capability and ensuring consistently high standards of customer service.

This role may be available on a part time or full time basis. We value flexibility and encourage candidates to discuss their needs with us during the interview process.

Your role

As a Personal Lines Team Coach, your responsibilities will include (but are not limited to):

Leadership & Performance Management

• Lead, motivate and manage the team to achieve agreed financial, operational and quality targets
• Foster and sustain a high performance, customer centric culture
• Take ownership of people management activities, including performance management, coaching, feedback and development
• Identify development needs and maximise talent, building both technical (e.g. underwriting authority levels – UAL) and non technical capabilities

Service Delivery & Quality

• Ensure the delivery of excellent customer service in line with agreed SLAs and KPIs
• Maintain a strong focus on Quality Assurance, driving continuous improvement in QA performance
• Ensure adherence to all standard operating procedures, controls and compliance requirements

Coaching, Training & Capability Development

• Develop and maintain up to date training materials and product knowledge
• Coach and develop team members through regular one to one sessions, call listening, feedback and targeted development plans
• Support capability uplift across products, systems and customer engagement skills

Stakeholder & Relationship Management

• Build and maintain effective relationships with key internal and external stakeholders, including:
• Heads of Portfolio (Home, Motor, Farm, Personal Misc.)
• Sales & Distribution
• Senior Management
• Quality Management Group (QPMG)
• Brokers, partners and third party providers
• Communicate clearly and effectively across multiple stakeholder groups, ensuring alignment and collaboration
• Reporting, Change & Continuous Improvement
• Produce regular, timely and accurate management information on QA performance, productivity and team development
• Proactively identify risks, issues and opportunities for improvement, recommending and implementing solutions
• Lead and support change initiatives and continuous improvement activities to enhance efficiency, quality and customer value
• Participate in ad hoc projects and business initiatives as required

Your skills and experience

As a Personal Lines Team Coach your skills and qualifications will include:

Minimum Qualifications:

• CIP Qualified

• 2 - 5 years' proven people management experience and/or equivalent insurance industry experience

Preferred Qualification & Experience:

• Strong leadership capability with a proven or demonstrable ability to manage, coach and develop people 
• Excellent numerical, analytical and problem solving skills
• Strong project management capability with the ability to manage priorities effectively
• High proficiency in Microsoft Office, with strong reporting and data interpretation skills
• Ability to work collaboratively within a team environment while driving both individual and team performance
• Proven ability to build and maintain productive relationships with customers, brokers and partners
• Strong influencing, delegation, negotiation and decision making skills
• Excellent communication skills (verbal and written), including presentation capability
• Innovative mindset with the ability to propose and implement practical solutions
• Highly organised, self motivated and capable of operating independently
• Enthusiastic, ambitious and committed to continuous learning and improvement

Additional information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

The Zurich Life Assurance Business are looking for a Project Manager to join our Business Change team. 

This role will involve planning and managing Zurich Life Assurance and Pensions (ZLAP) change projects to deliver agreed business capabilities and benefits within the overall change budget. Ensuring business case objectives are clear and met - delivering projects within the specified constraints. 

Your Role

Responsibilities of the role will include but will not be limited to:

• Project Management of the full spectrum of project delivery disciplines including Scoping, Business Case development, Stakeholder Impact Assessment, Planning, Development of Requirements, Design, Build, Test (SIT and UAT), Business Readiness, Deployment, post-go-live support and Service Transition of change projects.
• Understands and able to select the most appropriate delivery approach to fit the project and environment.
• Identify and track key milestones to get projects delivered.
• Clearly and accurately communicate project status, issues, dependencies and risks to leadership and other stakeholders.
• Proactively identify program risks, manage and escalate where appropriate, working with stakeholders to keep projects moving and on track.
• Facilitate decision-making by identifying key stakeholders and surfacing the required information to make critical decisions.
• Establish and maintain appropriate communication and engagement with stakeholders.
• Balance the competing constraints of scope, schedule, budget, quality, resources, and risk to produce the specified product, service, or result.
• Ensure change readiness of the ZLAP organization.
• Develop a detailed project plan at task level based on the agreed business case, manage and control project delivery in accordance with baseline parameters and standards.
• Determine quality policies, objectives, and responsibilities so that the project will satisfy its objectives and the project requirements are met and validated.
• Manage projects in accordance and in compliance with Zurich methodologies and policies.

Your Skills and Experience

Core Technical Competencies

•    5+ years Project Management experience, including experience in large, complex, multi-location programs or projects
•    Proven delivery track record of successfully implementing business transformation/digitisation enabled by technology 
•    Technology literate, with proven experience in managing system integration projects
•    Experience of working in and managing customer and vendor relationships in a matrixed management environment
•    Life insurance experience in the Irish market preferable

Non-Technical Competencies 
•    Self-starter with a track record of seamless execution with minimal guidance
•    Strong facilitation and stakeholder management skills and are comfortable working side-by-side with company leaders
•    Excellent communication skills and interpersonal skills with an ability to relate to both technical and non-technical audiences.
•    Excellent customer / relationship management skills
•    Strong attention to detail, highly analytical mindset
•    Able to stand their own ground and appropriately challenge own team and other stakeholders 
•    Strong problem solving / critical reasoning capabilities 
•    Demonstrable ability to work to tight deadlines   
•    Proactive and flexible approach; ability to work effectively with multiple priorities in parallel
•    Confidence in applying judgment based on own experience

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 
 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

This role may be available on a full-time and part-time basis. Please discuss with us the flexibility you may require.

 
Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development.
 
As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

We are seeking two skilled Java developers with strong experience in Struts and IBM WebSphere to join our application development team. You’ll design, develop, and maintain high-quality web applications written in both Java, Angular and related technologies. You’ll work closely with business analysts, backend engineers, and QA to deliver robust, scalable solutions that make a real difference for our users. 

This role is ideal for candidates who are passionate about enterprise web applications and eager to expand their skillset into modern front-end frameworks, specifically Angular.

Your Role

Your responsibilities will include but will not be limited to:

•    Design, develop, and maintain enterprise web applications using Java, JSP, Struts, and WebSphere.
•    Collaborate with cross-functional teams to deliver robust, scalable solutions.
•    Write clean, maintainable, and well-tested code.
•    Participate in code reviews and contribute to best practices.
•    Optimise applications for maximum speed and scalability.
•    Troubleshoot and resolve technical issues as they arise.
•    Ensure compliance with Zurich’s security, privacy, and accessibility standards.

Your Skills and Experience

Required Skills & Experience

•    7+ years proven experience in Java (J2EE) and Angular (preferably V12+) development.
•    Hands-on expertise with the Struts framework.
•    Familiarity with Angular Reactive Forms and Angular Material.
•    Strong proficiency in Typescript, JavaScript, HTML5, and CSS3.
•    Solid background working with IBM WebSphere Application Server.
•    Experience with RESTful and SOAP web services.
•    Exposure to Agile development methodologies.
•    Familiarity with Atlassian tools such as Confluence, BitBucket and Jira.
•    Proven ability to apply secure coding practices, remediate vulnerabilities, and ensure compliance with OWASP Top 10, NIST, and ISO 27001 standards throughout the SDLC.

Beneficial Skills 

•    Familiarity with backend technologies (Node.js).
•    Exposure to CI/CD pipelines and DevOps practices.
•    Contributions to open-source projects or tech communities. 
•    Familiarity with Atlassian tools such as Confluence, BitBucket and Jira.
•    UX and design sensibilities are beneficial.
•    Experience with Spring Boot or other modern Java frameworks.
•    Exposure to CI/CD pipelines and DevOps practices.

Cross-Training Opportunity: Angular

• The successful candidate will have the opportunity to cross-train in Angular, a leading front-end framework for building dynamic web applications.
• Training will be provided through internal resources and mentorship from experienced Angular developers.

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 

This position is hybrid, requiring 3 days in the office each week. 

This role may be available on a full-time or a part-time basis. Please discuss with us about the flexibility you may require. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development.

As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Senior Product Underwriter in our Personal Property team. 

Reporting to the Head of Personal Property, this role involves shaping Zurich’s Home Insurance portfolio, leading strategic initiatives, and collaborating across the business. It requires strong underwriting expertise along with stakeholder management skills. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

Key Responsibilities

• Drive the development and execution of underwriting actions and strategies for Zurich’s Personal Property portfolio
• Lead key underwriting projects, ensuring alignment with strategic goals.
• Analyse portfolio KPIs (run rates, retention, conversion, TNPS, average premium, loss ratio), providing regular management reports as well as actionable insights & recommendations
• Develop and update underwriting and pricing processes and policy wordings
• Provide technical underwriting training to our underwriting operations teams
• Build strong relationships with internal stakeholders (e.g. Pricing, Claims, Sales & Distribution) and external partners (brokers, Direct Partnerships, MGAs)
• Manage complex referrals from Underwriting Operations, Claims, and Distribution
• Liaise directly with IT and Product Operations as part of the development, testing, and execution of product changes (e.g. Acceptance Criteria, Product Updates, Rate Changes etc.) to support plan delivery
• Support the Head of Personal Property with the monthly review and sign-off of renewal pricing strategies
• Support the timely and professional handling and resolution of complaints cases in collaboration with our Customer Support team
• Uphold Zurich’s underwriting governance, risk management, and compliance standards, and adhere to relevant legislative and regulatory requirements

Your Skills & Experience

• Minimum 3+ years’ experience in personal lines underwriting
• CIP qualified (ACII/FCII or other advanced qualifications are an advantage)
• In-depth knowledge of personal property insurance policies and products
• Knowledge and awareness of latest market trends and regulatory developments
• Analytical skills; proficiency in Excel and PowerPoint. Experience with Tableau, Power BI or other analytical tools would be an advantage
• Strong stakeholder management and communication skills (both verbal and written)
• Proactive, organised, and innovative approach to solving complex challenges.

Additional Information

Primary work location is Dublin or Wexford but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

At Zurich, we’re committed to delivering outstanding experiences for our customers and brokers – and our people are at the heart of that promise. We’re now looking for an experienced and motivated Personal Lines Team Coach to lead, inspire and develop a high performing Personal Lines team.

This is a fantastic opportunity for a people focused leader who thrives in a fast paced environment and is passionate about coaching, quality and continuous improvement.

As a Personal Lines Team Coach, you will be responsible for the day to day leadership of a team supporting our Home, Motor and Farm portfolios. Your team will operate across customer servicing, policy renewals, sales of Zurich products and broker support.

Reporting to the Personal Lines Operations Assistant Manager, you will play a key role in driving performance, developing capability and ensuring consistently high standards of customer service.

This role may be available on a part time or full time basis. We value flexibility and encourage candidates to discuss their needs with us during the interview process.

Your role

As a Personal Lines Team Coach, your responsibilities will include (but are not limited to):

Leadership & Performance Management

• Lead, motivate and manage the team to achieve agreed financial, operational and quality targets
• Foster and sustain a high performance, customer centric culture
• Take ownership of people management activities, including performance management, coaching, feedback and development
• Identify development needs and maximise talent, building both technical (e.g. underwriting authority levels – UAL) and non technical capabilities

Service Delivery & Quality

• Ensure the delivery of excellent customer service in line with agreed SLAs and KPIs
• Maintain a strong focus on Quality Assurance, driving continuous improvement in QA performance
• Ensure adherence to all standard operating procedures, controls and compliance requirements

Coaching, Training & Capability Development

• Develop and maintain up to date training materials and product knowledge
• Coach and develop team members through regular one to one sessions, call listening, feedback and targeted development plans
• Support capability uplift across products, systems and customer engagement skills

Stakeholder & Relationship Management

• Build and maintain effective relationships with key internal and external stakeholders, including: 
• Heads of Portfolio (Home, Motor, Farm, Personal Misc.)
• Sales & Distribution
• Senior Management
• Quality Management Group (QPMG)
• Brokers, partners and third party providers
• Communicate clearly and effectively across multiple stakeholder groups, ensuring alignment and collaboration
• Reporting, Change & Continuous Improvement
• Produce regular, timely and accurate management information on QA performance, productivity and team development
• Proactively identify risks, issues and opportunities for improvement, recommending and implementing solutions
• Lead and support change initiatives and continuous improvement activities to enhance efficiency, quality and customer value
• Participate in ad hoc projects and business initiatives as required

Your skills and experience

As a Personal Lines Team Coach your skills and qualifications will include:

Minimum Qualifications:

• CIP Qualified

• 2 - 5 years' proven people management experience and/or equivalent insurance industry experience

Preferred Qualification & Experience

• Strong leadership capability with a proven or demonstrable ability to manage, coach and develop people
• Excellent numerical, analytical and problem solving skills
• Strong project management capability with the ability to manage priorities effectively
• High proficiency in Microsoft Office, with strong reporting and data interpretation skills
• Ability to work collaboratively within a team environment while driving both individual and team performance
• Proven ability to build and maintain productive relationships with customers, brokers and partners
• Strong influencing, delegation, negotiation and decision making skills
• Excellent communication skills (verbal and written), including presentation capability
• Innovative mindset with the ability to propose and implement practical solutions
• Highly organised, self motivated and capable of operating independently
• Enthusiastic, ambitious and committed to continuous learning and improvement

Additional information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Lead Business Analyst Dublin/Wexford Hybrid

Zurich Insurance Europe AG, Ireland Branch is looking for a Lead Business Analyst to shape and deliver business transformation initiatives across the General Insurance business. The role will report directly to the Head of Business Architecture & Operational Excellence as part of our Business Change Team.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need. 

Your Role

The role partners with senior leadership and the Head of Business Architecture & Operational Excellence to ensure that all analysis and process design work is tightly aligned with Zurich’s business architecture, strategic direction, and operational excellence objectives. 

The Lead BA plays a pivotal role in embedding business architecture principles into project and programme delivery, ensuring that solutions are sustainable, scalable, and fit for future business needs. The role also champions operational excellence and continuous improvement, identifying and implementing opportunities that enhance efficiency, customer experience, and business value. 

You will coordinate and mentor other Business Analysts, fostering a high-performance, customer-focused culture and driving the adoption of best practices in business analysis, business architecture, and process optimisation across the function. 

Your Skills & Experience

• Lead the elicitation, analysis, and documentation of complex business requirements, ensuring alignment with strategic objectives and target operating models
• Apply and adapt a range of delivery methodologies (e.g., Agile/Scrum, Waterfall, Lean) to suit project needs. 
• Plan and facilitate onsite and virtual elicitation sessions, workshops, and stakeholder interviews.
• Produce high-quality requirement specifications (Epics, User Stories) and solution design documents, ensuring traceability and prioritisation.
• Analyse and manage requirement risks, dependencies, and traceability matrices.
• Support the development of test plans, testing, implementation, and training activities, performing quality review checks on solutions.
• Lead post-implementation activities, including problem-solving and measurement of business benefits.
• Establish and govern business analysis standards and best practices, ensuring quality and consistency of deliverables across projects. 
   

Business Architecture 

• Collaborate with the Head of Business Architecture and senior team members to document and maintain business processes and models.
• Ensure analysis work is aligned with the organisation’s business architecture, strategy, and target operating model.
• Lead capability mapping, process documentation, and gap analysis by gathering information, facilitating workshops, and ensuring clarity of requirements. 
   

 Operational Excellence (OpEx) & Continuous Improvement (CI) 

• Identify and drive process improvements that enhance efficiency, quality, and customer experience, with a focus on TNPS, retention, and process efficiency.
• Lead the adoption of Lean, Six Sigma, or other process optimisation practices, including facilitating workshops, data gathering, and implementation activities.
• Track and measure the impact of improvement initiatives, collecting data and feedback for ongoing refinement.
• Promote a culture of continuous improvement and operational excellence within the BA function and across the business. 
   
   
  Education and Qualifications

• Bachelor's degree (or equivalent) and 8 or more years of experience in related field  
• General Insurance experience
• JIRA Experience (User Story requirements)  

Additional Information

Primary work location is Dublin/ Wexford but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!