Job opportunities at Zurich Ireland

Job Summary

Zurich Life Ireland (ZLAP) is looking for an Agency Administrator to join the team. The responsibilities of the successful candidate will include but not necessarily be limited to the below: 

•    Working within the Agency Department, you will assist the team in delivering a high quality and effective service to our Distributors. 
•    Review and enhance current processes and procedures to ensure adherence to best practice. 
•    Handling a wide variety of queries from Distributors via email and telephone. 
•    Providing a world class service by maintaining and improving service levels. 
•    Assisting in achieving the overall objectives of the Department. 
•    Assisting Agency Manager & Supervisors with key tasks to ensure smooth running of admin area
 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Agency Administrator your main responsibilities will include, but not necessarily be limited to, the following:

•    Evaluate current work processes in place to identify areas of efficiency and process improvements. 
•    Enhance the MI Data in connection with Agency balances.
•    Assisting with the payment of commission to Distributors across all territories.
•    Process quarterly tasks, which include Negative Balances & Intermediary Due Diligence & Excel-based manual bonus payments, for both the German & Irish markets.
•    Process monthly tasks, such as Sales figures for internal Sales Staff and scheduled manual payments of commission etc.
•    Process and manage Excel-based ad-hoc manual payments of commission
•    Process Excel-based Agency Valuations
•    Assist Agency Payments Supervisor in review and streamlining of all Excel based valuation and payment processes. 
•    Assisting with the maintenance of Distributor records across all territories.
•    Ensuring that all queries from Distributors in relation to their agreement with Zurich Life are recorded and handled in a timely and efficient manner.

Your Skills and experience

As an Agency Administrator your skills and qualifications will include:

Technical Competencies:
•    A relevant business degree and/or industry qualification.  
•    Experience in the Life and Pensions industry is preferable but not essential.
•    Proficient knowledge of MS Office Products, with specific emphasis on expertise in Excel, is a must. 
 Non-Technical Competencies:
•    Excellent analytical skills. 
•    Ability to prioritise urgent work for timely delivery.
•    Accurate, with good attention to detail.
•    Excellent organisational skills.
•    Ability to work both independently and as part of a team.
•    Flexibility in working hours to meet tight deadlines.

Additional Information

Primary work location is Blackrock, Co.Dublin.

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
 

Who we are
 

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

 
Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 
 
At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Zurich Insurance Graduate Development Programme

The Zurich Insurance Graduate Development Programme is designed for highly talented graduates with the drive and ambition to become senior technical experts and leaders within our worldwide Group.  

The programme is a robust two-year on-the-job training programme, consisting of a series of six-month rotations working across our General Insurance, domestic, and EMEA head offices.  By being part of the Zurich Graduate Development Programme, you’ll have access to the most experienced managers and inspirational executives. 

Applications for the 2025 programme are open now. 
 

Insurance is more than you think!!

Are you looking for a career that will excite, challenge and inspire you after you've finished university? If so, a Zurich Insurance graduate scheme could be just what you're looking for. It's a great way to get real-life experience of working in insurance and discover what you enjoy. You'll get plenty of opportunities and support to shape your career and make a difference to our customers at a time when they need us the most. 

Each Zurich graduate scheme is a permanent role and is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to helping you grow. Working in insurance is so varied - you’ll find many different opportunities to explore. 
We know that by employing the best, it helps us become the best. We want people who share our passion for innovation and delivering world-class products and services to our customers, whoever and wherever they are. 

We focus on developing our graduates technical and leadership skills, aiming to provide you with the opportunity to develop these skills through project planning and execution. In addition, you will have the opportunity to learn specific technical skills and product development processes as you rotate through the business
 

What can you look forward to?

The Graduate Development Programme will give you unrivalled exposure to different parts of the business, learning what we do, and how we deliver for our customers. You will build on your individual motivation and natural skills, learning lots of new ones along the way, with the chance to meet lots of new people and making great connections.  

  
Your programme experience will be unique as you’ll agree your rotations with the Graduate Programme Lead, Managers and Business Representatives, based on your development areas, own preferences, and the business needs.  

You will build a strong understanding of our business and how we deliver for our customers when they need us most and you will be supported by a large network of people across the breadth of the Irish business throughout to help you succeed.  You can expect to get to grips with the complexity of claims, learn about underwriting, assessing risks, delivering reports to stakeholders, driving operational excellence, and potentially managing a team.   

You’ll have the opportunity to challenge yourself, develop a range of skills and networks, overseeing projects that deliver value to our business and customers, and developing the commercial and technical know-how that will set you on a course to be a future leader.  
 

What Zurich offers you

Zurich offer’s a very attractive remuneration package and benefits.  Some of our benefits include:

• Bonus of up to 15% annually on top of basic salary
• Personal insurance discounts, including Motor and Travel Insurance
• VHI Group Scheme subsidy of with 40% of annual subscription paid by the Company
• Employee Assistance Programme
• Cycle to work scheme
• 21 days annual leave
• Membership of the Company's active Sports & Social Club
• A Zurich Contributory Pension Scheme
• AVC facilities - your retirement benefits can be voluntarily increased through personal contributions
• Volunteering opportunities
• Further Education Funding
• Refer a friend programme
   

Entry Requirements

This programme is open to students who have achieved, or are expected to achieve, a minimum;

• 2:1 Honours Degree or Masters in any discipline
• Master’s or other equivalent post graduate qualification in a relevant discipline is an advantage
• Graduates should have strong technical, analytical and communication skills
• Demonstration of leadership skill or managerial potential 
• Available to work in Ireland on a permanent basis with no visa restrictions.
• We accept applications from 2024 and 2025 graduates 

In your CV, please highlight the following; Leaving Certificate (or equivalent) results and your yearly results from your Degree/Masters, to include your actual/predicted final year results, if necessary. 

All applications must be completed online via our Zurich Career page. We are unable to accept applications through email or post. 

Closing Date for applications:
 

Monday 4th October 2024 (11.59pm) 
*late applications will not be considered
 

About Zurich Ireland

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

About Zurich Ireland

Executive Assistant-Hybrid

Zurich Insurance Europe is looking for an Executive Assistant to provide a variety of confidential support services to the General Insurance Executive Board including, but not restricted to: full meeting and travel co-ordination, vetting and arranging appointments, maintaining industry and Zurich group key contacts, first draft reports and presentations and management of action points.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Executive Assistant your main responsibilities will include, but not necessarily be limited to, the following:

• Diary and meetings management
• Handle work of a highly confidential and sensitive nature
• Handle/screen and prioritise incoming communications
• Manage and resolve queries on behalf of the Senior Management Team
• Email management as required
• Manage business events, travel and accommodation arrangements
• Produce a variety of documents, mail and presentation materials
• Provides administrative support to individual(s) including the organisation of presentations and the analysis and interpretation of information/data and budgets
• Coordinate itineraries for visiting executives (including: organisation of meetings and numerous other company personnel; catering arrangements; transportation arrangements; preparing detailed itineraries and distributing them)
• Compilation and analysis of expenses
• Manage local procurement needs as required
• Contact database management
• Manage records ensuring effective and efficient filing and retrieval systems
• Organises all aspects and acts as secretary for ad-hoc meetings
• Produces correspondence, reports and other documents which meet high standards of quality and service, which will include co-ordination of budgets and the compiling and distributing of minutes and reports;
• Develops efficient and effective management information systems and procedures that allow swift and easy access to key documents and files; including monitoring and reporting on CUO & Management Team budget
• Co-ordinates and reports on the completion of action points as per meeting minutes on behalf

Your Skills & Experience

As an Executive Assistant your skills and qualifications will include:

• Ideally have 7 years’ experience working as a senior executive assistant/PA. It would be an advantage to have previously worked supporting Operational and IT functions but not essential
• Strong secondary education/preferably degree educated
• Excellent use of English language and grammar
• Excellent skills in Word, Excel and PowerPoint are prerequisite
• Financial Services relevant professional certification would be desirable
• Minute taking and report writing
• Presentation drafting
• Expert high level time management and prioritisation skills
• Excellent written and oral communication skills
• Self-starter with confidence and commitment to professional delivery
• Excellent communication, influencing and negotiation skills
• Highly motivated and flexible individual
• Ability to work unsupervised and take ownership of queries/issues, bringing them to a successful conclusion
• Excellent organisational skills and time management
• Ability to work under pressure, often with tight timescales and often with a limited brief
• Constructive with the ability to take pragmatic decisions
• Flexibility in working hours to accommodate demands of different time zones.
• Diplomatic and highly confidential
• Used to working with senior executives and sensitive data
• The position holder will need to demonstrate a flexible approach to cross-country working and undertaking additional working hours when required
   

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our Recruiter, Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Job Summary

Zurich Life Assurance is looking for a Data Scientist to join their Data Analytics team. The successful candidate will help the company get the most out of its data – when servicing its customers & intermediaries or supporting the company’s growth & performance.  You will get the opportunity to learn new software skills on a wide range of tools (Python / Tableau / Qlik Replicate & Compose / SQL) and modelling techniques.
 

Your Role

As a Data Scientist your main responsibilities will include, but not necessarily be limited to, the following:

Key Accountabilities

•    Perform data-related functions including analysis, cleansing, mapping and visualisation.
•    Collaborate with business stakeholders to understand demands, identify new solutions and build/lead their implementation. 
•    Discover, learn and apply new and existing analytical techniques and tools.
•    Work on cross-functional projects to provide new data driven insights.
•    Assess the quality of business and technical requirements for future projects. 
•    Expand Data Warehouse with new sources of data to enrich future and existing reports.
•    Identify opportunities for improvements in existing processes to improve efficiency.
•    Provide specialist advice to address specific technical queries from internal and external clients. Design and deliver appropriate solutions where necessary.
•    Create clear documentation for any changes to existing processes or in the development of new processes.
•    Research best practices and review and analyse detailed business models to support senior management in developing and improving processes and systems.
•    Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues or escalate appropriately to manager, internal partners or external vendors.

Your Skills and Experience

As a Data Scientist your skills and qualifications will include

Required:

•    Bachelor’s or postgraduate qualification in Data Analytics, Computer Science, Statistics, or related discipline.
•    Proficiency in a programming language (e.g., Python and R).

Preferred:

•    Experience using Data Visualisation tools (such as Tableau).
•    Experience using SQL.
•    Experience using ETL tools for Data Warehousing.
•    Developing models and analysis of data for clear business use cases.
•    Demonstrable presentation, written, verbal and interpersonal communication skills.
•    Experience performing machine learning, predictive analytics, or other techniques for analysis.
•    Experience developing and deploying production level processes.
•    Desire and ability to learn new technologies and techniques.
•    Ability to balance multiple tasks while maintaining attention to detail.
•    Familiarity with using Bitbucket or GitHub.

Additional Information

This is a hybrid role which may initially be office based to allow for onboarding (Blackrock office). 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Hiring Manager: Robert Doyle 

Who we are

 Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application.

Unstructured Data Protection Support Engineer

Established in 2013 and now based in Blackrock, the Zurich Dublin Technology Center (DTC) delivers best in class infrastructure and security services across the Zurich Insurance Group. Whether it's protecting Zurich’s network through our Cyber Fusion & Security Teams, implementing Cloud infrastructure, or leveraging our crowdsourcing capabilities our customers are our priority. Our focus is on delivering excellence through our collaborative and highly responsive teams.

Making the Zurich Dublin Technology Center a great place to work is highly important to us. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services, and solutions. Qualified individuals from all walks of life are encouraged to apply.

The Opportunity

We are seeking a talented individual to join our Unstructured Data Protection Support Analyst. This position involves a mix of Business-As-Usual (BAU) activities and project work, collaborating with stakeholders across our global business operations.

The role combines technical expertise with knowledge of data protection and information security to ensure the protection and security of our unstructured data assets, including documents, images, videos, and emails. An understanding of M365, Purview, data security best practices, and data governance is desired.

If you are enthusiastic about data security and have a strong interest in protecting unstructured data, we encourage you to apply and become an essential member of our team.

Key Responsibilities

• Operational Tasks: Execute eDiscovery and legal searches, manage retention policies, apply AIP labelling, and perform other tasks within Purview.
• Service Delivery: Handle compliance incidents and requests efficiently.
• Business Unit Collaboration: Engage with various business units globally to understand and address their data requirements related to retention, disposition, deletion, and governance.
• Project Support: Collaborate with the wider team to deliver technical aspects of data protection projects.
• Change Management: Represent project changes by adhering to change processes and presenting changes at Change Advisory Boards (CABs).
• Team Collaboration and Agile Methodology: Employ agile methodologies to enhance efficiency and responsiveness in delivering projects and operational tasks.
• Release Management: Stay updated with the latest developments in M365 Purview and data security technologies, present updates at release management meetings, and communicate changes to the business.

Your Skills and Experience

• Minimum of 5 years of experience in IT support, IT security, or a related discipline. 
• Proficiency in working with internal customers on data requests such as eDiscovery.
• Experience with cloud technologies such as M365, Azure, and AWS.
• Strong IT skills and knowledge, including cloud, network, and software expertise.
• Experience in M365 Purview, particularly in data discovery, classification, and governance.
• Solid understanding of data protection and data security, including encryption, access controls, and classification.
• Familiarity with data privacy regulations such as GDPR, PCI-DSS, and HIPAA.
• Ability to work collaboratively with diverse teams and communicate complex technical concepts to non-technical stakeholders
• Relevant certifications, such as Microsoft 365 or Information Privacy/Protection certifications, are advantageous.
• Proficient in developing Standard Operating Procedures (SOPs) and technical knowledge documents.
• Strong communication skills

Additional Information

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require. 

Closing date for applications is Friday 6th Sept 2024. Early applications are encouraged as interviews may take place before closing date.

In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich Ireland employee you will benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich Ireland, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Offensive Security Lead-Hybrid

Established in 2013 and now based in Blackrock, the Dublin Technology Centre delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.  

Zurich Dublin Technology Center is looking for an Offensive Security Lead  to join the existing internal Red Team which emulates real-world attacks by conducting targeted operations that emulate the tools, tactics, and procedures (TTPs) of threat actors. Lead research with the goal of developing new TTPs improving attack efficacy and assist with defensive efforts. Partner with other teams in the Cyber Fusion Center (CFC) to develop tooling and instrumentation to improve our detection and response capabilities. The Red Team also interacts with our Incident Responses teams in Purple Team exercises to expand detection capabilities. 

Your Role

As a Offensive Security Lead your main responsibilities will include, but not necessarily be limited to, the following:

• Conduct and/or support authorized adversarial emulations on enterprise network assets.
• Create reports and recommendations from findings, include issues uncovered and levels of risk. 
• Collaborate with other internal and external partner organizations on target access and operational issues.
• Create comprehensive exploitation strategies that identify exploitable technical or operational vulnerabilities.
   

Your Skills & Experience

As an Offensive Security Lead your skills and qualifications will include: 

•    3-5 Years planning, leading, or conducting Red Team operations
•    Expertise with commodity and advanced threat actor TTPs.
•    Capacity to relate findings of offensive engagements to both executive and technical audiences. 
•    Ability to develop policy, plans, and strategy in compliance with laws, regulations, policies, and standards in support of organizational cyber activities.
•    Knowledge of evasion strategies and techniques. (A/V, WAF, NGAV, EDR, etc.)
•    Develops, creates, maintains, and writes/codes new (or modifies existing) computer applications, software, or specialized utility programs.
•    Experience with red teaming and covert computer exploitation
•    Experience with malware development.
•    Experience building, deploying, and managing offensive security operational infrastructure
•    Knowledge of Unix/Linux and Windows operating systems structures and internals (e.g., process management, directory structure, installed applications).
•    Experience with leveraging open source penetration testing tools including Metasploit or the Kali Linux tool set. 
•    Experience working in a Purple Team environment testing and building detections.
•    Experience with common command and control and post-exploitation frameworks (Cobalt Strike, Mythic, Covenant, Metasploit etc.)
•    Conducted Open source intelligence gathering and social engineering
•    Ability to work independently, as well as within a global group of contributors. 
•    Demonstrated ability to learn and apply critical thinking to a variety of situations. 
•    One of more of the following certifications: OSCP, OSEP, OSCE, OSWE, GPEN, GXPN and/or CRTO
 

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Application Observability Lead

Zurich IT Services is looking for an Application Observability Lead who is organised, committed and technically focused individual to support the notion of “Always On” IT services; fully reflecting the strategic needs of our business partners globally. Working within the Enterprise Command Center, the Application Observability Lead will part of a dynamic team consisting of other platform technology engineers and technicians, and the broader Enterprise Command Center which focuses on IT Stability (Incident and problem Management), Change Management, and Configuration Management   

The role incorporates technical, organisational, and management skills to lead a small team which provides technical services to support the application monitoring and observability goals of Zurich’s Group IT function, working with application teams within the business units to help drive expanded and more mature application monitoring and observability across Europe. The primary focus is to ensure the continued improvement, maturity, and reliability of the Dynatrace SaaS services, and the monitoring / alerting ECC and the application teams rely on to track application health and functionality.  In addition, the Application Observability Lead will be expected to work proactively to identify and strengthen service capabilities, both at the technical and process levels.   

This opportunity provides the ideal springboard for a motivated quick starter who can develop within the role, taking their career to the next level. 

Your Job

As an Application Observability Lead your main responsibilities will include, but not necessarily be limited to, the following:

• Guide a small team to manage the day-to-day workings to run, maintain, and improve an application observability service based on the Dynatrace SaaS platform.    
• Work closely with our business units and application teams to review services, make recommendations on improvements / maturity of the service, expand application monitoring to additional critical applications, and mature the types of monitoring currently in place in order to ensure end to end visibility
• Drive adoption of native Dynatrace AI capabilities to align with Zurich’s strategy of advanced operations and self-healing
• Providing subject matter expertise of the Dynatrace platform to a broad range of colleagues, across multiple technologies.
• Ensuring high levels of observability are implemented and maintained in accordance with defined strategy and within appropriate governance
• Improve Dynatrace dashboards, alerting, and capabilities based on personal experience and feedback from the ECC Stability, and application teams 
• Experience of implementing application performance, real-user and synthetic transaction monitoring
• Regularly review existing application monitoring performance (alerting thresholds, false positives, system integration health, etc) and recommend / implement improvements to promote standardisation and more optimal usage of the platform  
• Drive a continuous service improvement culture across the company and external partner community.
• Collaborate on ECC processes ensuring day to day operational capabilities are effective 
• Provide support and consultancy as needed in response to major operational incidents; supporting technical work-streams as needed
• Drive service delivery improvements with external partners 

Your Skills and Experience

As an Application Observability Lead your skills and qualifications will include: 

• 5 or more years working in an IT Operations/engineering role or comparable application operations/engineering roles
• 4 or more years’ experience using, building, or deploying Dynatrace capabilities
• Demonstrable, deep and certified knowledge of Dynatrace observability platform
• Ability to lead a small team and align with larger organizations on shared strategy 
• Exposure to REST APIs, Webhooks and developing monitoring as code
• Ability to understand complex infrastructures and interpret observability requirements
• Experience of implementing application performance, real-user and synthetic transaction monitoring
• Experience of working within a large global or regional organisation within a multi-national company would be a distinct bonus 
• Experienced in building and managing stakeholder relationships, removing obstacles towards win/win 
• Demonstrate a good understanding and ability to follow ITIL standards and SRE principles
• Experience of core infrastructure technologies, e.g. Azure, AWS, Microsoft Windows, Red Hat Linux, Databases (SQL, DB2, Oracle), Storage technologies, IP Networking, Web hosting

Additional Experience

• Strong problem-solving skills
• Effective communication skills, including high quality written procedures, roadmaps, diagrams
• Professional and consistent work habits, strong work ethic, motivated to achieve goals 
• Proven ability to succeed in both collaborative and independent work environments 
• Experience with containers (e.g. Kubernetes, Docker, ECS)
• Experience with CI/CD and automation tools (e.g. Jenkins, Ansible, GitHub workflow, Terraform, Rundeck)
• Experience of developing code using Python, Perl, PHP or JavaScript
• Experience of automated notification platforms (Splunk On Call)

More Information

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require.

Closing date for applications is Friday, 30 August 2024. Early applications are encouraged as interviews may take place before closing date. 

In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich Ireland employee you will benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich Ireland, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Insurance Official

Zurich Insurance AG are currently recruiting for an Insurance Official. 

Dealing with all aspects of a clients General Insurance Requirements, this role involves working in a fast-paced environment with an opportunity to gain experience in the areas of sales, customer service, customer retention and policy administration across our private motor, home and van portfolio. 

The role will require you to be diligent, focused, self-motivated and adaptable and to have excellent communication skill as you will be working on the front line of our sales and service team. Suitable candidates will be sales focused and customer attentive and will deal with both existing and potential new clients. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Insurance Official your main responsibilities will include but not necessarily be limited to, the following:

• Providing telephone-based support on all aspects of General Insurance
• Respond to customer queries in a timely and efficient manner, ensuring that your clients understand the terms and extent of the cover provided in line with industry regulations
• Deliver first class Customer Service in order to maintain existing client relationships in addition to adding new clients
• Gather information from clients in order to adequately assess their insurance needs and risk profile
• Retain current customers in line with challenging business targets, and ensure team KPIs are adhered to at all times
• Follow up on quotations with customers which have been initiated online and converting these into sales via phone in line with defined targets, and proactively identify upselling opportunities 
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes
• Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline
• Responsible for the maintenance of all customer Underwriting Records in accordance with regulatory /statutory and internal requirements.
• Proactively contribute ideas and work for the development of new or enhanced propositions
• Adhere to Central Bank compliance standards of operating
• Demonstrate high level of quality assurance in all elements of the underwriting process
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion

Your Skills & Experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.
• In line with Central Bank guidelines, the successful applicant will be required to sit the relevant Insurance Institute exams in order to achieve the necessary qualifications. 

Preferred Qualifications & Experience:

• Experience within the insurance industry would be an advantage
• Completed or be in the process of completing CIP as a minimum and / or ACII qualification
• Energy and drive with an ability to manage workload in a busy team environment
• Excellent communication and interpersonal skills to include a confident telephone manner
• Be well-organised, results driven and capable of working to tight deadlines
• Good working knowledge of Microsoft Office Suite
• Excellent organisational and attention to detail around procedures and standard of work
• Have an appetite for continuous personal development
• Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
• Promote professionalism and integrity
• Ability to meet and exceed targets on a daily/weekly and monthly basis 

Additional Information

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

SME Pricing Lead- 12 Month FTC-Hybrid

Zurich General Insurance are currently hiring for an SME Pricing Lead. Working within the Underwriting department of Zurich General Insurance Ireland and reporting to the Business Lines Pricing Manager, the key purpose of this role is to support the delivery of the Zurich GI Business Lines SME Pricing strategy. This role is being offered on a 12 month FTC. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an SME Pricing Lead your main responsibilities will include, but not necessarily be limited to, the following:

• Performing actuarial analysis to provide highly accurate data, insights, and rate recommendations for use by Pricing and Underwriting Management.
• Develop and maintain pricing models, rating tools, and programs for model-building and actuarial analysis; interpret results of models and analysis and communicate results to stakeholders.
• Compile and categorize complex data and verify factors and assumptions used in computations.
• Develop/improve MI and reporting capabilities; assisting in the provision of pricing insights to Portfolio Managers and underwriters to support portfolio management, pricing, and risk selection.
• Participate in the evaluation and review of new proposed processes, systems, and models for use in the pricing of SME business.
• Assist in the management and delivery of pricing projects in order to support plan delivery for the SME portfolio.
• Demonstrate knowledge of relevant actuarial disciplines, procedures, professional standards, and industry trends/developments; apply this knowledge to achieve business objectives.
• Provide support to the Pricing Manager, Pricing Team colleagues, and wider company in delivering on strategic objectives.
• Support the automation of critical pricing processes to improve efficiency and operational excellence.
• Work with actuarial colleagues to continue to develop an understanding of company operations, business objectives and actuarial methodologies.
• Assist in training less experienced actuarial personnel and overseeing their work.
• Demonstrate consistent progress towards actuarial qualification.
• Compliance with Zurich Group & Local policies, procedures, and best practices.

Your Skills & Experience

As an SME Pricing Lead your skills and qualifications will include: 

• Part-qualified actuary, with a degree in a relevant field (e.g. Actuarial Science, Data Science, Mathematics, Statistics). Consideration will be given to candidates with an analytics & quantitative background not pursuing actuarial qualification, subject to relevant experience and competencies.
• Minimum 3 years of experience working in the General Insurance industry, preferably within Pricing.
• Strong analytical skills, with knowledge of relevant software and programming languages e.g. Excel, SAS, EMBlem, R, VBA. 
• Flexible team player with the ability to build and maintain relationships with a wide range of stakeholders.
• Highly motivated, demonstrating initiative and ability to work independently.
• Strong verbal and written communication skills, with the ability to present complex technical subject matter to a wide range of stakeholders.

Integrity

• Working at all times lawfully and in accordance with pre-defined regulatory, compliance and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety and regulatory standards
• Working at all times in accordance with group/ company policy and processes and best practice
   

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter, Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Background

Established in 2013 and now based in Blackrock, the Dublin Technology Center delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Zurich Dublin Technology Center is looking for a Lead Software Engineer, Digital Identity

The Lead Software Engineer oversees all aspects of solutions architecture and software development in the domain of identity and access management and related middleware. The position is responsible for sustaining and enhancing the operations of existing platforms, as well as coordinating and managing scope, estimations and delivery of multiple small to large-scale projects to achieve desired organization goals and benefits. The incumbent also provides expertise and advice for the organization and delivery of software application related services and systems to clients; and performs other related duties.

Your Role

As a Lead Software Engineer, Digital Identity your main responsibilities will include, but not necessarily be limited to, the following:

•    Define program/project requirements; Publish priorities for efforts within the program that will be broken down into multiple project streams and maintain master schedule with clear dependencies.
•    Assist in the rapid execution of information security initiatives by maintaining an appropriate level of prioritization, focus and persistence in an environment of significant change and growth.
•    Leads effort to resolve problems with programs in the production environments.
•    Conducts preliminary analyses of requirements for new or enhanced systems.
•    Conducts preliminary analyses of cost/time requirements to determine the feasibility and scope of proposed projects.
•    Evaluate effort estimates provided by technical teams/vendors and articulate them in a business-friendly language to non-technical people.

Your Skills and Experience

As a Lead Software Engineer, Digital Identity your skills and qualifications will include: 

Basic Qualifications: 

•    Bachelors Degree and 5 or more years of experience in information technology project management OR 
•    High School Diploma or Equivalent and 7 or more years of experience in information technology project management AND 
•    Experience working across business units and/or geographic boundaries

Preferred Qualifications:

•    Define program/project requirements; Publish priorities for efforts within the program that will be broken down into multiple project streams and maintain master schedule with clear dependencies.
•    Hands on experience in. Net Core MVC, C#, UI Development using Angular, Bootstrap, React JS, jQuery, Ajax, CSS, JS.
•    Advanced knowledge of Containerization and Container Runtime/Orchestration platforms like Kubernetes, EKS, OpenShift, Docker and Nexus.
•    Proficiency in Infrastructure as Code systems such as Terraform or CloudFormation.
•    Proficiency in development and deployment on AWS, leveraging services such as EC2, RDS, ECS and EKS.
•    Strong experience in AWS or Azure cloud services.
•    Hands-on experience with CICD tools like Azure DevOps, Jenkins, Git, JIRA etc. with multiple deployment strategies.
•    Strong SQL Server expertise including DML, DDL and Stored procedures.
•    Proficient in object-oriented programming and MVC architecture.
•    Build, develop and maintain RESTful APIs and micro services.
•    Experience with observability, monitoring and logging products such as Dynatrace, Datadog, Splunk, Grafana, AWS CloudWatch etc.
•    Experience with cloud-based identity and access management (IAM), Role-Based Access Control (RBAC) and Authentication/Authorization systems.
•    Strong exposure to collaborative engineering methodologies- agile, code reviews, linting, continuous integration, cloud deployments, etc.
•    Excellent written communications skills which demonstrate the ability to draft clear, concise specifications, documentation and reports.
•    Evaluate effort estimates provided by technical teams/vendors and articulate them in a business-friendly language to non-technical people.
•    Demonstrated ability to perform competently under pressure, handling interruptions and changes without losing productivity.
•    Able to participate and contribute to technical design discussions.
•    Knowledge in IAM tools such as Oracle Identity Governance, SailPoint, Okta, CyberArk and HashiCorp
•    Knowledge with web services security and management tools.
•    Knowledge about the business processes to a level that is required to define solutions for the same in various IAM products.

Additional Information

Primary work location is Trident House, Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.