Job opportunities at Zurich Ireland

Salesforce Lead Developer

Part of the dynamic and fast-moving financial services industry, we are a global organisation with around 55,000 employees serving customers in more than 170 countries. We help people and businesses manage their risks – from homes and cars to some of the largest multinational corporations on the planet.  
 
We invest in providing our people with training and development so they can enjoy rewarding and challenging careers, whether in more traditional insurance roles like Underwriting or Claims, or the many other areas such as IT, HR, Marketing and Finance.  
 
Here in Ireland, we’re one of the largest insurers in the country, with a team of more than 1,400 people based in either Dublin or Wexford.  We also have a proud history of supporting our local communities and encourage our colleagues to get involved in our many corporate social responsibility programmes.

Zurich IT Department is currently divided between two locations in Dublin (Blackrock & Wexford).

IT works closely with local Business Change, local subject matter experts and key 3rd parties to deliver and manage IT solutions that support the business strategy of Zurich Ireland.

Zurich Ireland is committed to transforming the current application landscape. The dynamic of Zurich IT department will evolve over time with the development of these transformation programmes. This will offer the successful candidate the opportunity to develop new skills and further career opportunities
 

Your Role

Applications are invited for the above position based in the Zurich Insurance: IT Department. 

The successful candidate will play a key role in the IT Department with responsibilities including:

• Lead on the strategy and development of Salesforce as an enterprise-wide solution for Zurich GI Ireland
• Collaborate with wider project teams on the end-to-end delivery of complex software solutions 
• Lead the end to end delivery of the business critical software enhancements.
• Be proactive in the development of the Salesforce & application integration capabilities with Zurich Ireland

 
Role & Responsibilities:

• Lead on the design & development of Zurich Ireland Salesforce platforms
• Working on cross functional project teams to implement complex business solution
• Lead on decision making in the design of the Salesforce platforms and the integration to existing Services Orientated Architecture
• Upskilling of & supporting existing team members
• Tracking, control and resolution of software issues and queries.
• Mange Zurich and Salesforce’s periodic releases

Additional Job Functions:

• Lead a small team of Salesforce resources (near-shore & off-shore)
• Ability to help keep team motivated in high pressure  situations.
• Manage team workloads and support their development
• Experience in all areas of the software development life cycle.
• Responds maturely to ambiguity and complexity.
• Builds good working relationships with Enterprise Architect, Team members within IT Department, Test Team and Project Management.
   

Your Skills & Experience

As a Salesforce Lead Developer your skills and qualifications will include: 
 
Technical Skills & Knowledge & Education, having one or more of the following technical competencies:

• Project delivery in a multi-tier enterprise grade applications
• Extensive Salesforce configuration and APEX development experience
• Salesforce Platform Developer I and II certified
• Object-Oriented Software development experience and associated development languages, 
• API Integration (SOAP, Rest) experience
• Mulesoft Knowledge and advantage
• Experience with data structures and querying languages SOQL/SOSL
• Experience on Continuous Integration tools like Team city or Bamboo or equivalent
• General Insurance industry knowledge, would be an advantage
• Experience with working with offshore colleagues, would be an advantage

 
Non-Technical Competencies:

• Proactive, enthusiastic with a hunger for excellence
• Able to cope with fast moving environment with varying workloads and pressures.
• Problem solving and judgement skills
• A good team worker, building team spirit
• Sets high standards for quality and quantity
• Takes personal responsibility for resolving issues
• An ability to work independently and under limited supervision 
• Good interpersonal skills and the confidence to deal with customers and 3rd Parties on a pro-active basis
• Works in a systematic, methodical & orderly way
• Strong influencing skills.

Competencies & Behaviours:

• Demonstrate commitment to corporate values.
• Take accountability for participating in the Performance management cycle. 
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.
• Approach tasks with a ‘Can Do’ attitude. 

Additional Information

Primary work location is Dublin based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Motor Claims Team Coach

Zurich Insurance plc is looking for a Motor Claims Team Coach to join our Claims Department.
 
The Motor Claims Team Coach will lead and mentor a team of Technical Claims Professionals who are responsible for handling claims of varying levels of complexity across all Motor Lines of Business. This role assumes key responsibility for the technical and operational performance of the motor claims team. 

The successful candidate will be required to coach individuals to maximize both their performance and career potential, promptly identify performance and MI trends, compile and deliver effective training programs and possess a strong understanding of the industry both functionally and technically.
 

Your Role

As a Motor Claims Team Coach your main responsibilities will include, but not necessarily be limited to, the following:

• Deliver a best in class claims service that is aligned with our Claims Excellence Programme and our Strategy with accountability for the delivery of key claims metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and stakeholders.
• Investigate, analyze & resolve quality and customer service problems and lead complaint resolution.
• Manage, co-ordinate and deliver a superior service to Corporate Clients with further responsibility for delivery of claims MI and relationship success. 
• Achieve claim handling best practice by reviewing claim files, identifying trends and recommending improvements.
• Ensure full compliance with Consumer Protection Code and Central Bank Regulations.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development. 
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, and share knowledge to develop team’s capabilities.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Participate in ad-hoc projects as and when required.

Business Accountabilities

• Build and nurture the technical competencies of a team of Claims Professionals who are handling portfolios of varying levels of complexity and exposure across both personal and commercial claims.
• Possess a strong understanding of and ability to utilize data, to influence performance management, decision making and strategy planning.  
• Understand the concepts of Risk Identification and Risk Management.
• Build and measure success against customer specific claims handling protocol and/or customer proposition charter to fulfill the needs and expectations of our customers.
• Build relationships with internal and external business partners & vendors in order to drive customer satisfaction.

Key Competencies 

• Knowledge of claims practices and the legal environment 
• Ability to develop staff through coaching and training 
• Ability to identify and build talent within teams 
• Strong desire for continuous improvement
• Good attention to detail and quality of output
• Excellent communication and influencing skills – oral and written 
• Strong organizational & prioritization skills 
• Enthusiasm, ambition and innovation

Key Performance Indicators 

• Achievement of challenging financial and operational targets 
• Technical competencies of team
• Quality of claims service and compliance with technical rules and processes 
• Staff engagement, retention and development

Your Skills & Experience

As a Motor Claims Team Coach your skills and qualifications will include: 

Qualification & Experience:

• Minimum 5 Years motor claims experience
• At minimum, hold a CIP qualification. 
• Strong communication skills essential, both written and oral.
• Be able to demonstrate the ability to influence and mentor individuals
• Be able to articulate how to prioritise and work to deadlines.
• Possess a strong understanding of the scope and technicalities of varying motor insurance products, both personal and commercial.  
• Demonstrate effective problem solving skills
• Be able to demonstrate the ability to work with data
• Recognise the benefit of providing excellent customer service
• Desire to learn and be flexible to business change

Additional Information

Primary work location is Wexford, Ireland. Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jenny Keogh is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Background

Established in 2013 and now based in Blackrock, the Dublin Technology Center delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Zurich Dublin Technology Center is looking for a Change Manager

The role of the Operational Change Manager is to act as the facilitator for the global change management process, chairing and coordinating the Change Advisory Boards, ensuring that there is a high throughput of business required change while maintaining change quality and avoiding service impact. 

Your Role

As a Change Manager your main responsibilities will include, but not necessarily be limited to, the following:

•    Acts as a central point of contact within IT Services to promote adherence to the change management process within the region.
•    Chairs Local Business Unit and Regional CABs, responsible for all change approval at this CAB.
•    Participates in Technology Review Boards and facilitates change technical approval.
•    Chairs Red team meeting in the region to review future planned high impact changes.
•    Conducts monitoring and reporting of independent quality reviews of change records to ensure compliance with change record documentation practices and standards.
•    Guides the CAB in reviewing requests for new Standard Change templates and approves templates.
•    Supports communication of enhancements to the Operational Change Management process to all stakeholders
•    Owns and communicates the forward schedule of change for the region including communicating the IT change timetable of when specific change windows exist.
•    Ensures that all parties have the appropriate tool access privileges, driving supplier updates as required.
•    Performs Post-Implementation Reviews on all failed changes.
•    Manages Business Unit change stakeholders and CAB attendees.
•    Provides guidance and training to change users regarding the change process and the tool.
•    Participates in UAT exercises for tool upgrades.
•    Identifies and drives Continuous Service Improvement initiatives with the Business Units and Suppliers.
•    Reports Change KPIs and Metrics 
•    Ensure alignment with other key service management processes such as Incident and Problem management to address any change related concerns.

The following attributes must be instilled and demonstrated:
•    Fairness – all stakeholders, suppliers and colleagues are treated in the same manner, time and time again,
•    Active – work with stakeholders to make things happen, driving activities to resolution and engaging colleagues where needed to deliver the desired result, 
•    Diligence – ensuring that tasks are completed to the highest standards every time,  
•    Collaboration – working with all stakeholders to provide options, drive reuse and sharing and facilitating communications,
•    Firmness – knowing when to say ‘no’ to our customers demands when they are out of policy or procedure,
•    Openness – respond to challenges from customers and supplier with open and honest answers, provide regular and timely feedback, and
•    Customer Outcomes & Excellence – above all focus on the effect that all actions have on the end customer (business users) and ensuring that all decisions but the availability and reliability of the service first.

Your Skills and Experience

As a Change Manager your skills and qualifications will include: 

•    Ideally 3 - 5 years experience of working in service delivery within a large, outsourced environment spanning multiple geographies and business units. This experience may have been gained on the client side or with a large service provider / service integrator.
•    Strong ITIL knowledge and experience working in an environment based on best practice frameworks such as ITIL.
•    Knowledge of IT infrastructure and application technologies and cloud technologies.
•    Experience managing change in cloud environments.
•    Experience in handling complex situations and escalations
•    Confident in conducting difficult or challenging conversations at all levels.
•    Excellent analytical skills with experience in use of Change Management tools and techniques
•    Excellent oral and written communication skills in English
•    Proven ability to work with a diverse set of stakeholders and ability to build strong
relationships with Business Units and key suppliers.
•    Ability to work under pressure and work independently.
•    Assertive and Proactive attitude

TECHNICAL SKILLS

•    Excellent knowledge of all ITIL Service Transition and support processes with a good
understanding of how the performance against these processes are measured and
monitored in real life situations. ITIL 3 or 4 qualification desirable.
•    Demonstrated understanding of how IT infrastructure and application technologies interoperate within a modern global financial service organisation.
•    Power BI Reporting

Additional Information

Primary work location is Trident House, Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Summary

Zurich Life Assurance Plc are looking for a part-qualified accountant to work on the Unit Pricing team, within the Investment Back Office area of the wider Finance Function. The Unit Pricing team’s primary responsibility is to ensure that Zurich’s unit linked fund range is accurately valued on a daily basis, with policyholder cashflow instructions managed appropriately.

Your Role

You will be an analyst within the Unit Pricing team, working on daily and monthly unit pricing deliverables, in addition to assisting the Manager of Unit Pricing & Settlements in implementing process and control change across the team. 

Overall responsibilities will include, but will not be limited to, the following:

• Ensure all tasks and controls within Unit Pricing are executed efficiently and effectively within our SOX framework
• Processing of policyholder cash flows into/out of the unit linked funds
• Daily verification and review of instrument pricing
• Daily pricing of unit linked funds, and validation of unit linked fund performance
• Ad-hoc project work (e.g. fund launches/closures)
• Implementation of process improvements and control enhancements
• Liaise with local Financial, Fund Administration, Actuarial and Group Reporting teams

Your Skills and Experience

• A third level qualification in a course with a strong financial or mathematical content, such as Accountancy, Finance, Business or Mathematics
• Part qualified accountant (suitable qualified accountants may also be considered for this role)
• Advanced Microsoft Office skills, with experience using VBA or similar programming language preferable  
• Excellent written and oral communication skills 
• Experience working with unit linked funds or within an Investment function is an advantage

Competencies and behaviours

• Be well organised, self-motivated and capable of working to tight daily and monthly deadlines 
• Excellent attention to detail and numeracy skills
• A confident communicator, a versatile team player and a strong ability to work on your own initiative
• Strong analytical and problem solving skills
• Positive and flexible attitude to change
• Customer focused approach

Additional Information

This is a hybrid role which will require 2-3 days in office per week. 

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application.

Who we are

 Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

Investment and Risk Analyst

Zurich Insurance Plc (ZIP) Head Office, based in the IFSC, are looking for an Investment and Risk Analyst to support the implementation of the investment strategy and management of risk, reporting to the Head of Investment Implementation. 

Zurich Insurance Plc is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. This role will transition to the new EMEA Technical Centre of Excellence in Dublin in 2024, which will support Zurich Insurance Europe AG (ZIE) as ZIP redomiciles from Ireland to Germany.
 

Your Role

As an Investment and Risk Analyst your main responsibilities will include, but not necessarily be limited to, the following:

• Support the supervision of external asset managers’ investment portfolios.
• Assist in the preparation of Asset Liability Management & Investment Committee papers.
• Answer queries on investment related matters from other departments or business units and provide information.
• Examine, reconcile and deploy data to deliver key information to management.
• Analysis of Market Risk model output to produce meaningful insight for senior management.
• Provide high quality monthly and quarterly risk analytics to Risk Management and to the Investment team as the basis for the company’s strategic as well as on-going investment strategy implementation decisions, and for regulatory reporting.
• Operate the Market Risk system according to agreed schedules and specifications, calculating and simulating of the risk figures.
   

Your Skills & Experience

As an Investment and Risk Analyst your skills and qualifications will preferably include:

• Degree in Finance, Economics, Mathematics/Statistics or similarly numerate discipline.
• Understanding of financial products coupled with a strong interest in developments in the capital markets.
• Knowledge of Market Risk capital models.
• Familiarity with high-level programming languages (e.g. Python, R, Matlab).
• Excellent verbal and written communication skills in English.

Relationships

Internal

• ZIP Chief Investment Officer 
• ZIP Head of Investment Implementation
• Investment personnel in ZIP’s branches
• ZIP Finance, Actuarial, Capital Management and Risk teams
• Zurich Group Market Risk Analytics team
• Zurich Group Independent Validation team
• Zurich Treasury Services
• Solvency II team

External

• Regulator
• Asset managers
   

Additional Information

Primary work location is IFSC based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter  Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Bodily Injury Claims Handler

Zurich Ireland is looking for a Bodily Injury Claims Handler (Hybrid model) to handle single and multi-party Casualty claims of moderate to high complexity and exposure within specified authority limits.  The successful candidate will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an unrelenting focus on indemnity, expense, and customer service.  

Your Role

As a Bodily Injury Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

• Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits.
• Establish timely, accurate and consistent reserves and perform on-going reviews throughout the claims cycle within authority limit by estimating and validating value of claims. 
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims.
• Possess strong policy language skills enabling accurate and consistent policy wording interpretation
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense
• Manage key internal and external relationships to ensure all stakeholders are informed on relevant issues
• Provide a high standard of customer service and adherence to legal and regulatory requirements
• Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers
• Strive for continuous improvement on claims file handling with feedback and support through the Quality Audit processes 

Your Skills & Experience

As a Bodily Injury Claims Handler your skills and qualifications will include: 

• A minimum of 5 years relevant claims handler experience, handling large portfolios of bodily injury claims
• CIP qualification required and ACII qualification desirable
• Must be accredited under the Minimum Competency Requirements
• Strong communication skills, both written and verbal
• Ability to manage and prioritise workload and diary management
• Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities

Additional Information

Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jenny Keogh is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Trainee Accountant-Hybrid

Zurich Insurance Plc is looking for a Part-Qualified Accountant to work within the Finance Function. This role will provide financial support to the new Technical Centre of Excellence  Reporting Unit and ZIC IE Branch. The successful candidate will be working towards their accounting qualifications, have good inter-personal skills and be comfortable working in a fast-paced dynamic work environment. 

Your Role

As a Trainee Accountant some of the responsibilities will include, but will not be limited to, the following:

• Assisting in the production of the financial results of the Technical Centre of Excellence  and ZIC Branch terms of Group and Regulatory Reporting.
• Management of Bank Accounts, checking of weekly Accounts Payable Payment Runs, administration of the system for Amex Card Holders and payment requisitions. 
• Assisting in the overall local management reporting process, including forecast and plan activities, and  reporting to senior management.
• Expense management, including booking of appropriate accruals and prepayments in SAP.
• Ensuring timely booking and settlement of Inter-Company Invoices for group and other services along with clear and concise communication to all relevant stakeholders.
• Maintain a strong and robust control environment.
• Ad-hoc management reporting as required.
   

Your Skills & Experience

As Part-Qualified Accountant your skills and qualifications will include: 

Qualifications:

• Working toward your professional qualification ACA, ACCA or CIMA.
• Strong academic background with relevant Bachelor’s degree.
• Experience within the Insurance industry would be beneficial.

Technical Competencies:

• Advanced MS Office skills, with emphasis on MS Excel and Powerpoint.
• Manage multiple concurrent tasks within strict timelines.
• Ability to work as part of team working to tight deadlines.
• Ability to operate effectively in business partner role.
• Advanced numerical & analytical skills.
• Advanced knowledge of accounting concepts.

Non-Technical Competencies:

• Positive, flexible can-do attitude.
• Take ownership for area of responsibility.
• Excellent organizational and planning skills, with the ability to prioritise key deliverables.
• Excellent attention to detail.
• Self-starter with ability to use own initiative.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively at all levels.
• Ability to establish and maintain constructive business relationships with all contacts inside and outside the Company.
• Customer focused approach.

Integrity:

• Working at all times lawfully and in accordance with pre-defined regulatory, compliance and financial requirements e.g. Data Protection, Code of Conduct, Health & Safety and regulator standards.
• Working at all times in accordance with group/company policy and processes.
• At all times follow best practice.

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Job Summary

Zurich Life Assurance plc is looking for a suitable candidate to take on the role of the current Assistant Manager, Self-Directed Investment Portfolios for a 12 month period. Reporting to the Manager, Investment Back Office, the successful candidate will have responsibility for the day-to-day operation of all investment-related activity on ZLAP’s Self-Directed Investment Portfolios business as well oversight of such activities undertaken by stockbroker partners.

Your Role

In the role your main responsibilities will include, but not necessarily be limited to, the following:

Key Accountabilities

•    Responsible for the finance and investment related activities supporting Self-Directed Portfolios including, for example regular reconciliations, management of in-flight proposals and encashments, monitoring of permitted assets, accounting and regulatory reporting & standardisation of process flows and systems
•    Maintain robust control framework in these administration activities
•    Review regulatory and legislative changes impacting on the Self-Directed business and work collaboratively with Legal and Investment Compliance colleagues to implement necessary changes
•    Build and manage relationships with key stakeholders in ZLAP’s Investment Partners
•    Propose and implement improvement actions to streamline the day-to-day finance and investment related activities relating to Self-Directed business

People Management Accountabilities 

•    This role includes people management accountabilities with responsibility for a team of 2/3 people

Your Skills and Experience

Your skills and qualifications should include:

•    Qualified or nearly qualified accountant (or equivalent qualification)
•    Experience working in an Investment or Finance Function is beneficial
•    Strong analytical and problem solving skills and an ability to manage multiple tasks
•    Ability to effectively lead, develop and motivate your team to ensure delivery against objectives and maximising potential
•    Ability to communicate effectively with internal and external customers
•    Working effectively under tight deadlines
•    Ability to convert objectives into achievable tasks
 

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Quality, Performance, Management and Governance Specialist and Customer Support

Zurich Insurance Plc in Wexford is seeking a suitable candidate for a hybrid role that encompasses Quality, Performance, Management & Governance (QPMG) within the Underwriting Excellence function and complaint handling within the Customer Support function. The purpose of the role will be to carry out quality assurance and governance activity to ensure the business is operating within agreed rules, legislation, policies, and frameworks for underwriting and operations functions, and also to support the Customer Services Coordinator with complaint handling for GI Ireland.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

Under general direction, contributes to the development and management of underwriting quality and governance processes across all commercial and personal lines of business through audit and monitoring activities.  Contributes to the continuous development of governance tools, processes and supporting activity with respect to efficiency and effectiveness of underwriting operations.

The complaints handling role centres around looking after the customer and putting the customer’s best interests at the heart of what we do, and your main responsibility will involve supporting the Customer Services Coordinator with complaint handling. 

Accountabilities

Provides assurance that the underwriting business operates effectively and in accordance with the agreed rules and frameworks.

Specific job tasks for area of responsibility include but are not limited to:

• Contributes to the development of business quality and effectiveness through audits and the monitoring of activity which culminate in the development and implementation of solutions and recommendations for change. 
• Working on their own initiative, identify underwriting quality / governance gaps and the development and implementation of robust and workable solutions. 
• Participate in reviews across all LOBs and at all levels. 
• Supports elements of Assurance activity. 
• Facilitates and supports technical development of underwriters through competence assessment processes and underwriting review activity. 
• With local knowledge and expertise, provides effective liaison between Market Facing and Product Underwriting where appropriate. 
• Assists with the development and maintenance of underwriting procedures manuals. 
• Contributes to the ongoing development, implementation and maintenance of governance tools and quality control peer review processes where appropriate. 
• Supports the implementation of effective local and global governance processes and practices. 
• Ensures business compliance with regulatory compliance (including Zurich Risk Policy, Zurich Underwriting Guidelines, Consumer Protection Code; etc). 
• Provides guidance and proactively supports the development of self and others.
• Work on cross functional project teams to implement QA enhancements.
• Liaising closely with management ensuring that all stakeholders are immediately aware of any important issues that are identified from quality assurance activity.   
• Ad-hoc project management and tasks as assigned by the Underwriting Excellence Lead.
• Handling customer complaints with empathy and with the customer’s best interests at the centre of every complaint investigation.
• Agree appropriate actions with business areas and follow up to ensure resolution.
• Ensuring that the company meets its CPC and Ombudsman complaint handling deadlines.
• Assisting in conducting complaints analysis and providing feedback to Management.
• Participating on Customer Listening Forums with other business areas to share complaints knowledge.

Relationships
 
Internal 

• Underwriting, Sales & Distribution, Risk, Compliance and Claims.   
• Engage with key stakeholders to provide analysis and findings from QA audits.

External  

• External providers working on behalf of Zurich. 

Skills and Experience

As a Quality, Performance, Management & Governance Specialist your skills and qualifications will include:

Qualifications, Knowledge & Experience:

• Advanced knowledge of the Insurance industry is required.
• Holds or is working towards relevant professional qualifications i.e. CIP, ACII.  
• Four years or more GI business experience across personal and / or commercial lines. 
• Demonstrates excellent technical insurance knowledge and skills across various lines of business equivalent to a subject matter expert and has progressed within underwriting positions or related positions of increasing responsibility.
• A high level of experience in contributing to and working effectively as part of a successful team.
• Solid understanding of underwriting practices, rules and performance metrics.
• Knowledge of regulatory and legal requirements.
• Understands the role and function of the different units in the insurance business and how they relate to underwriting (e.g., sales and distribution, claims, finance, risk engineering and actuarial).
• We’re looking for someone who is passionate about offering the highest level of customer service to resolve customer complaints across multiple lines of business including Motor, Roadside Assistance, Home, Commercial, Gadget. 
• The candidate must display capability of thinking from a customer perspective and showing empathy. Must be able to challenge internal thinking where appropriate.

Skills & Competencies:

• Ability to conduct quality reviews and strong report writing capabilities.
• Adheres to organisational quality management processes and practices.
• Strong communication and interpersonal skills supporting an ability to develop and maintain valuable and productive relationships with key stakeholders. For complaints handling, most interaction with complainants and customers is via email / letter correspondence.
• Excellent planning and organisational skills and ability to meet tight regulatory deadlines.
• Strong decision-making, judgment and influencing skills.
• Supports organisational change and improvement.
• Good IT literacy skills and knowledge of frequently used applications (Microsoft Word, Excel, PowerPoint and Outlook).
• All employees are expected to work in accordance with the values laid out in Zurich Basics.

Key Personal Attributes:

• Results driven with a proven track record of executing and delivering results.
• Excellent communication and relationship skills with a strong history of collaborating effectively with key business partners.
• Self-motivated, able to work on their own initiative as well as part of a team.
• A strong team player with a flexible, positive attitude towards work.
• Excellent attention to detail, including a strong ability to multitask.
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to business needs and expectations.
• Strong investigative mindset.
• Builds and sustains a high-performance culture. 

Additional Information

Primary work location is Wexford, Ireland. Position is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jenny Keogh is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Experienced Motor Claims Handler

Zurich Insurance Plc is looking for an experienced Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc.  Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.
 

Your Role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  

• Managing a portfolio of material damage claims.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Responsible for relationship management of both first and Third Party Claimants 
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Your Skills & Experience

Required:

• 1 years plus industry knowledge
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
• Excellent technical insurance knowledge 
• Strong decision making and sound numeric skills
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Desire to learn and be flexible to business change
• Ability to recognize, understand and adhere to appropriate legislative regulations

Competencies: 

• Ability to work within a team environment – focused on the achievement of both individual and team goals
• Ability to build key relationships with customers internally and externally
• Excellent communication skills (both verbal and written)
• Strong negotiation skills
• A strong team player with a flexible, positive attitude towards work 
• Strong leadership and delegation skills 
• Enthusiasm, ambition and innovation
• Ability to operate independently
• Good research skills 
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask 
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
• Excellent planning and organisational skills that support a high service standard 
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Additional Information

Primary work location is Wexford, Ireland. Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jenny Keogh is looking forward to receiving your application by clicking on the button “Apply online”. Please note, the starting date for this role will be in January 2024.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!