Job opportunities at Zurich Ireland

Administrator – German Risk Dept

Zurich Life Assurance plc is looking for a German Administrator on a full time and part-time basis to be involved in the processing, issue and servicing of risk policies for Zurich.

Your Role

The role will heavily involve the processing of New Business applications of risk products and servicing of the in-force business. The candidate will need to provide a high quality on demand services for customers and brokers and can organise their own flow of work within the department. We are looking for a highly motivated individual with excellent German communication skills.  

 
As an Administrator your main responsibilities will include, but not necessarily be limited to, the following:

 
•    Ensuring that our customers come first is a key responsibility of the role 
•    Input and issue of Risk policies
•    Post issue processing for insurance applications
•    Dealing with broker and/or queries (via mail, email and telephone)
•    Issuing letters, mails and Documents to Brokers
 

Skills and Experience

As an Administrator your skills and qualifications will include: 

 
•    Fluency in German
•    The successful candidate will display excellent interpersonal and communication skills. 
•    You will be committed to achieving excellent customer outcomes. 
•    You will possess excellent organisational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning. 
•    You will be highly accurate in the daily processing that is completed. 
•    You will have good computer and keyboard skills.
•    Third Level Qualification in relevant area
•    Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements
 

Additional Information

Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

 
Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
 

Who we are 
 

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
 

Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 
 

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for Property Claims Handler to join our Property Claims Team.

The successful candidate will have with strong organisational and communication skills, seeking to develop or further advance their career in Claims.  Working in a fast paced environment, the right candidate will be required to manage a portfolio of property claims in a pro-active and efficient way, whilst delivering a positive customer experience to all stakeholders.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

• Phone based, taking first notification of loss calls
• Investigating, validating and settling a wide range of Property Damage Claims
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service
• Reviews, resolves and proactively finalises claims within authority limits
• Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators
• Adheres to local regulatory and governance requirements throughout the life of the claim
• Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
• Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes
• Getting involved in project or adhoc duties to support management

Your Skills and Experience

As a Property Claims Handler your skills and qualifications will include:

Minimum Qualifications:

• Working towards a APA qualification and is pursuing their CIP qualification
• Previous experience in a similar role or experience on phones/with the public is preferred

Preferred Qualification & Experience:

• Strong customer service skills focused on the delivery of quality customer service
• Strong verbal and written communication skills
• Be able to prioritise and work to deadlines
• Desire to learn and be flexible to business change
• Ability to recognise and understand appropriate legislative regulations
• Working at all times lawfully and in accordance with pre-defined regulatory compliance
• Excellent communication and interpersonal skills, with a particular requirement for high quality telephony skills
• Ability to work within a team environment focused on the achievement of both individual and team goals
• An innovative approach to work, training and problem solving
• Ability to multi-task
• An enthusiastic and flexible approach that includes the ability to self-motivate
• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• High level IT and administration skills
• Ability to resolve customer problems

Additional Information

Primary work location is Wexford but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Job Summary

Zurich Life Assurance plc is looking for a Group Pensions Administrator for the Annual Reporting team. The role itself will focus on understanding what matters to Zurich customers. Meeting regulatory deadlines is a key part of this role. The role offers you the ability to expand your knowledge base and create future opportunities within the Corporate Life & Pensions area.

Your Role

As a Group Pensions Administrator in the Annual Reporting Team your main responsibilities will include, but not necessarily be limited to, the following:
•    Preparation of client level benefit statements, alternative annual reports, pre-renewals and trustee annual reports.
•    Ensuring all renewal documentation is delivered to an acceptable time scale and compliant with all regulation.
•    Ensuring that all queries on annual processing tasks are recorded and handled in a timely and efficient manner. 
•    Support the development and routine operation of a high performing team by delivering high quality output consistently
•    Understand the needs of the customer and consistently deliver towards these during daily activities
•    Willingness to learn and take ownership of routine practices
•    Proactively communicate to management and suggest improvement actions/opportunities
•    Interacting and collaborating with other key internal stakeholders Support and engage with new projects and initiatives which impact service deliver

Your Skills and Experience

As a Group Pensions Administrator for the Annual reporting team your skills and qualifications will include: 
•    1-3 years of pension’s administration experience or account reconciliation. 
•    Proficient knowledge of MS Office Products, with specific emphasis on expertise in Excel, is a must. 
•    Strong numeric ability. 
•    Excellent analytical skills. 
•    Knowledge of Defined Contribution pension schemes – specifically knowledge about monthly contribution processing and annual renewal processing. 
•    Be well organised and capable of working to tight deadlines 
•    Excellent interpersonal skills 
•    Ability to work independently and also in a dynamic team environment 
•    Be enthusiastic ambitious self-starter 
•    Ability to build and maintain meaningful relationships with all colleagues and clients.
•    Attention to detail is essential along with excellent verbal and written communication skills.
•    Its desirable to be working towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements e.g. IIPM/QFA

Additional Information

Primary work location is Blackrock, Co.Dublin.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Senior Claims Handler to join our Claims Team based in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.

Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a Senior Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

• Managing a portfolio of material damage claims.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates.
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes.
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence.
• Responsible for relationship management of both first and Third Party Claimants.
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline.
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion.
• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations.

Your Skills & Experience

As a Senior Claims Handler your skills and qualifications will include:

• 3 years plus industry knowledge
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
• Excellent technical insurance knowledge
• Strong decision making and sound numeric skills
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Desire to learn and be flexible to business change
• Ability to recognise, understand and adhere to appropriate legislative regulations

Additional Information

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Agri Market Facing Underwriter- Hybrid

Zurich Insurance Europe AG, Ireland Branch is looking for an Agri Market Facing Underwriter to join our Personal Lines Department. The Agri Underwriter is responsible for the account management of our Farm Protection Business through our Direct Customers & Broker partners. 
 
Develop and maintain relationships with our Farm Business Development Managers, Direct Customers & Broker partners in support of business retention and acquisition and to determine their insurance related needs and provide solutions. 
 
Contribute to the development of propositions and apply organisations quality standards in order to deliver profitable business results.  
 
The Underwriter will be working closely with Sales and Distribution and other internal operations, such as Product, Claims, Business Lines and Finance to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels.
 
This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Agri Market Facing Underwriter your main responsibilities will include, but not necessarily be limited to, the following:
 

• Builds relationships with key customers and distributors and manages strategic distributors’ agreements and terms of business with Zurich
• Under direct supervision; underwrite and analyses new and renewal business utilizing the Zurich Way of Underwriting framework and within delegated authority levels.
• Specific job tasks for area of responsibility include:
• Measuring exposure & analysing risk primarily for business referred by our online quotation tools/products
• Quoting & setting coverage for cases not automatically rated/accepted
• Negotiating terms & conditions
• Contribute to managing accounts 
• Build relationships in support of customer/business acquisition and retention (e.g., by handling a range of queries, providing advice to assist with the development of an account)
• Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline
• Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
• Adhere to Central Bank compliance standards of operating
• Demonstrate high level of quality assurance in all elements of the underwriting process
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion
• Responsible for relationship management 
• Responsible for the maintenance of all customer
• Underwriting Records in accordance with regulatory /statutory and internal requirements.

Relationships:

Internal Relationships

• Active engage and interact where necessary with Risk Engineering, Claims, Underwriting Technical Centre, Distribution Management, Proposition Development and other functional areas.

 
External Relationships

• Build key relationships with customers, distributors, tied agents and business partners. 
• Engagement and participate in promotion of Zurich at events when appropriate.  

Your Skills & Experience

Qualification, Knowledge & Experience:
 

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. 
• Bachelor’s degree and / or holds or is working towards relevant professional qualifications i.e. CIP, ACII. 
• Minimum 3 Years industry knowledge in Commercial Insurance 
• Underwriting Authority Level Min 1
• Excellent technical insurance knowledge, including specific knowledge in the Agricultural sector

 
Skills & Competencies:
 

• Advanced knowledge of the Insurance Industry is required, specific knowledge of the Agricultural sector would be beneficial 
• Thorough understanding of the relevant systems, sales practices in addition to our products being sold in the market 
• Solid understanding of Underwriting practices, rules and performance metrics
• A high level of experience in contributing to and working effectively as part of a successful team 
• Strong communication and interpersonal skills supporting an ability to develop and maintain valuable and productive relationships with key customers 
• Excellent planning and organisational skills 
• Strong Problem-solving, decision-making and judgement skills
• Strong knowledge of regulatory and legal requirements 
• Supports organisational change and improvement 
• Ability to drive and manage own work
• All employees are expected to work in accordance with the values laid out in Zurich Basics. 

Key Personal Attributes:

• Results driven with a proven track record of executing and delivering results
• Excellent communication and relationship skills with a strong history of collaborating effectively with key business partners
• A strong team player with a flexible, positive attitude towards work
• Excellent planning and organisational skills that support a high service standard
• Excellent attention to detail, including a strong ability to multitask
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations
• Good research skills
• Good IT literacy skills and knowledge of frequently used applications

Additional Information

Primary work location is Wexford and occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

HR Business Consultant, 12 months Fixed Term

Zurich Life Assurance Ltd is looking for an HR Business Consultant, for 12 months who will be a key member of the Zurich Life HR Business Partnering team, with a strong focus on employee lifecycle support, HR projects, annual people cycles reporting and people analytics. The role will support the delivery of accurate, timely and insightful HR reporting across areas such as headcount, FTE, attrition, absence, diversity, recruitment, training, reward and workforce planning. Working closely with HR Business Partners, HR Operations and business stakeholders, the role will support the delivery of effective HR processes, governance and continuous improvement across Zurich Life.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an HR Business Consultant your main responsibilities will include a broad mix of HR generalist, HR Business Partnering support and reporting activities, including but not necessarily limited to the following:

• Support the HR Business Partnering team with generalist HR activity across the employee lifecycle, including onboarding, probation, performance, absence management, employee engagement and offboarding processes.
• Assist with the coordination and delivery of annual HR cycles, including performance reviews, talent reviews, engagement surveys, salary review activity and diversity and inclusion initiatives.
• Provide practical HR support to managers and employees, helping to ensure HR processes are delivered consistently, accurately and in line with Zurich policies.
• Prepare HR documentation, trackers and analyses to support effective HR decision-making and governance.
• Maintain regular HR reports and people metrics for Zurich Life, including headcount, FTE, attrition, absence, diversity, internal mobility, recruitment and training.
• Monitor HR trends and metrics to help identify themes, risks and opportunities for the HR Business Partnering team and Life leadership.
• Work closely with HR Operations and the HR Business Partnering team to ensure employee data is accurate, complete and consistent across systems.
• Maintain Excel-based HR trackers, templates and reporting tools to support day-to-day HR activity and planning.
• Drive our people sustainability ambitions by championing internal skill development and mobility, using data based insights to future-proof our workforce.

Your Skills and Experience

As an HR Business Consultant your skills and qualifications will include a blend of HR generalist, HR coordination and reporting experience:

• A qualification in Human Resources or a related discipline is desirable.

• 3+ years’ experience in an HR role, HR coordination or HR Business Partnering support role.

• Good understanding of core HR processes across the employee lifecycle, including recruitment, onboarding, performance, absence, engagement, talent and reward cycles.

• Experience supporting HR projects, annual HR processes and people-related initiatives in a busy HR environment.
• Strong communication and relationship-building skills, with the ability to work effectively with HR colleagues, managers and business stakeholders.
• High attention to detail, with the ability to work with confidential information and maintain accurate employee records and HR documentation.
• Strong capability working with HR reports, people metrics and Excel-based datasets, with the ability to analyse information, identify trends and present clear insights to support decision-making.
• Practical, solutions-focused approach with the ability to support continuous improvement of HR processes and ways of working.
• Experience supporting Employee Relations cases and providing guidance to managers on people-related matters. Good knowledge of employment legislation and HR best practice.

Additional Information

Primary work location is Blackrock, Co.Dublin. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Job Summary

Zurich Insurance Europe AG, Ireland is looking for a Business Lines Underwritter for our New Business Team on a permanent basis. 

The Business Lines New Business Team are responsible for meeting the insurance needs of our Business Lines customers through our broker channel. The New Business Underwriter will be required to work closely with our broker partners and other internal functions such as Head of New Business, Pricing, Line of Business Heads, Claims, Finance, Sales & Distribution and Risk Engineering to ensure all areas of the business are managed in accordance with framework, policies, authority levels and guidelines whilst delivering on our financial plan.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a New Business Underwriter your main responsibilities will include, but not necessarily be limited to, the following:

• Underwrite and analyse new business submissions an adherence with the Zurich Way of underwriting, Zurich risk appetite and within delegated authority levels.
• Negotiating terms & conditions with our broker partners in line with our agreed strategy and target risk appetite whilst nurturing broker relationships.
• Manage and proactively prioritise new business pipeline and work queues, in conjunction with Sales and Distribution, ensuring agreed SLA’s are adhered to.
• Continuous engagement with Sales and Distribution, Risk Engineering (when applicable) and broker partners to generate, drive and secure new business opportunities.
• Build relationships in support of customer/business acquisition and retention (e.g. by handling a range of queries, providing advice to assist with the development of an account) 
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline 
• Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights, supporting testing, pricing feedback and participating in training where necessary.
• Adhere to Central Bank compliance standards of operating 
• Demonstrate high level of Quality Assurance in all elements of the underwriting process
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion
• Maintain underwriting records in accordance with regulatory /statutory and internal requirements, using a disciplined approach to exposure evaluation, risk assessment and pricing.
• Identify training opportunities for self and other and assists with training as directed.
• Be flexible to participate in ad hoc projects
• On occasion having to deliver superior service in the management of renewals

Your Skills & Experience

As a New Business Underwriter your skills and qualifications will include:

• 3 years plus industry knowledge
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
• Excellent technical insurance knowledge, including specific knowledge in Commercial Insurance
• Excellent numerical and analytical skills
• Excellent knowledge of Zurich products/policy wordings

Competencies:

• Ability to work within a team environment – focused on the achievement of both individual and team goals
• Ability to build key relationships with partners & customers
• Excellent communication skills (both verbal and written)
• Strong negotiation skills
• Excellent planning and organisational skills to manage and prioritise workload and adapt quickly within a fast-faced environment, responding effectively to customer needs and expectations.
• A strong team player with a flexible, positive attitude towards work including changes to technology, functionality driven initiatives, and additional/new product lines.
• Strong leadership and delegation skills
• Enthusiasm, ambition and innovation
• Ability to operate independently
• Good research skills
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations
• Excellent planning and organisational skills that support a high service standard
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values

Additional Information

Primary work location is Dublin or Wexford -based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Claims Handler

Zurich Insurance Plc is looking for a Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc.  Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  

•    Managing a portfolio of material damage claims.
•    Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
•    Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
•    Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
•    Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
•    Provide a high standard of customer service and adherence to legal and regulatory requirements.
•    Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
•    Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
•    Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
•    Responsible for relationship management of both first and Third Party Claimants 
•    Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
•    Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Your skills and experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.

Preferred Qualification & Experience:

• Provide exceptional customer service with a focus on quality and care.

• Communicate effectively, both verbally and in writing.

• Prioritize tasks, meeting deadlines efficiently.

• Embrace a learning mindset and adapt to changing business needs.

• Understand and adhere to relevant legislative regulations and regulatory requirements.

• Collaborate effectively within a team, achieving individual and collective goals.

• Demonstrate advanced IT skills and resolve customer issues empathetically.

Competencies

•    Ability to work within a team environment – focused on the achievement of both individual and team goals
•    Ability to build key relationships with customers internally and externally
•    Excellent communication skills (both verbal and written)
•    Strong negotiation skills
•    A strong team player with a flexible, positive attitude towards work 
•    Strong leadership and delegation skills 
•    Enthusiasm, ambition and innovation
•    Ability to operate independently
•    Good research skills 
•    Pro-active with strong problem-solving, decision-making and judgment skills
•    Excellent attention to detail, including a strong ability to multitask 
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
•    Excellent planning and organisational skills that support a high service standard 
•    All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford to join on a 12 month fixed term contract.

The role itself will focus on understanding what matters to Zurich customers; Meeting customer demands is a key part of our roles.

Zurich offers you the ability to expand your knowledge base and create a career within General Insurance.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

-Deliver telephone-based support to customers on all aspects of general insurance underwriting

-Respond to customer queries relating to our products (home, motor & van) in a timely and efficient manner – striving to exceed quality customer service

-Retain current customers in line with challenging business targets

-Identify upsell opportunities for additional policy benefits

-Contact targeted renewals to drive retention targets

-Build rapport & relationship with our potential and existing customers

-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities

-Focus on the achievement of challenging service levels with customer centricity crucial to all processes

Your Skills and Experience

As a Personal Lines Agent your skills and qualifications will include:

-Excellent phone manner & communication skills

-Good IT Skills (use of MS Office Products)

-Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers

-Experience within the insurance industry would be an advantage

-Completed or be in the process of completing CIP as a minimum and / or ACII qualification

-Demonstrate excellent verbal & written communication skills

-Have attention to details, ability to interpret data and ability to follow work through

-Have the ability to prioritise and manage own work while considering the greater impact on the team

-Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate

-Build rapport with our customers quickly & put the customer at the centre of everything we do

-Be resilient in the nature of our work and adapt to changing conditions

-Have good negotiation skills to close renewal offer & be target focused.

-Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products

-Demonstrate solution focus in approach to work and dealing with stakeholders

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter  is looking forward to receiving your application by clicking on the button “Apply online”.

Who We Are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Personal Lines Direct Sales Agent

Zurich Insurance in our Wexford Centre of Excellence is looking for a Personal Lines Direct Sales Agent to join the Direct New Business Team who manage all Direct new business across our home, motor, and van products.

 
If you have a flair for sales, and are a target focused individual you will enjoy working in our sales team.

Your role

As a Direct Sales Agent your main responsibilities will include, but not necessarily be limited to, the following:
 

-Working in the sales team the Direct Sales Agent will be responsible for following up on quotations and completing sales of our Zurich products (home, motor & van) over the phone – direct with our customers.
-You will work in a target driven environment and will be rewarded with a competitive sales bonus on a monthly basis for meeting or exceeding your monthly targets.
-Identify and develop calls likely to result in new business.
-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
-Convert quotations into sales in order to exceed team targets.
-Retain current customers in line with challenging business targets.
-Identify upsell opportunities for additional policy benefits.
-Contacting targeted renewals to drive retention targets.
-Build rapport & relationship with our potential and existing customers.
-Experience in the insurance industry would be desirable.

Your skills and experience

As a Direct Sales Agent your skills and qualifications will include: 

-Excellent phone manner & communication skills.
-Good IT Skills (use of MS Office Products).
-Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent)    Third Level Qualification (minimum level 6 standard).
-Completed or be in the process of completing CIP as a minimum and / or ACII qualification – more desirable state rather than required.
-Previous experience of working in a sales & target driven environment.
-Have good negotiation skills to close the new business or renewal offer & be target focused.
-Enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate.
-Have attention to details, ability to interpret data and ability to follow work through. 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!