Job opportunities at Zurich Ireland

Job Summary

An exciting opportunity has opened up for a highly motivated and ambitious individual to join Zurich Life’s Operations Management team. Reporting to the COO, this key senior leadership role involves leading one of the largest functions in Zurich Life. This role is suitable for an experienced Operations leader with a proven track record of leading and developing teams while driving efficiency and customer service; or an exceptional individual with a strong pension technical background (Actuarial, IIPM) looking for a new challenge. The successful candidate will have a combination of strong leadership capability, technical skills and strategic thinking.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

The role to which you are applying for is a “Controlled Function (CF)” within the meaning of the Central Bank Reform Act, 2010. This offer is conditional upon and subject to the Company being satisfied on reasonable grounds, in advance of you accepting this offer, that you meet the Central Bank Fitness and Probity Standards appropriate to the position, and have relevant qualifications from an MCC perspective.

Your Role

The main responsibilities of the successful candidate will include but will not be limited to the following:

•    Day to day leadership of Zurich Life’s busy Corporate Pensions, Group PRSA, Group Risk and Pension Payroll departments.
•    Supporting and developing management team (Leads, Coaches) and other leadership groups within department.
•    Fostering a positive, high performance, work culture within the department with a strong focus on people and capability development.
•    Delivering excellent customer service for our corporate customers, members of DC schemes, and our pensioners.
•    Managing key relationships with scheme Trustees, as required.
•    Further developing performance metrics working with Salesforce and in collaboration with Data Analytics to monitor workflows, use data to drive the work and plan resourcing needs. 
•    Drive process transformation within function to improve efficiency and enhance our customer experience. Working with the Head of Data Analytics to identify and implement AI use cases/Robotics to improve processes.
•    Developing strategies to improve customer experience and improve efficiency, including input to Digitisation priorities.
•    Effective change planning and management from strategic / digital to smaller scale change. E.g. Planning for the impact of auto-enrolment on Operations.
•    Ensuring we comply with our reporting and regulatory requirements with the CBI, Pensions Authority and other statutory bodies.
•    Maintaining a robust control environment with the function, including promoting a strong risk culture. Ensuring ongoing compliance with applicable laws and regulations.
•    Collaboration with other departments including Sales, CRM, Propositions, Technical Services, Business Change and the wider Operations function. 
•    Member of CLP Leadership Team and various forums. Attending committees and supporting the COO with Board deliverables, as required.
•    Role model and enthusiastically contribute to the wider Operations and ZLAP leadership activities. 

Your Skills and Experience

Some or all of the following are relevant to the role:

•    10+ years relevant experience
•    Strong professional academic credentials (e.g. IIPM, Actuarial, Accounting)
•    Strong people management capability.
•    Keen interest and deep knowledge of pensions and/or life insurance
•    Strong (and proven) leadership skills with ability to motivate and inspire others
•    Strong work ethic and attention to detail and ability to work autonomously
•    Excellent analytical skills with a focus on data-driven decision-making.
•    Strong communication and interpersonal skills, with the ability to influence at all levels of the organization. 
•    Demonstrable track record in delivery of service and / or other significant business priorities 

Additional Information

Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which will require 2-3 days in office (Blackrock) per week.

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Life Ireland (ZLAP) is looking for an Agency Administrator to join the team for a 12 month maternity leave cover. The responsibilities of the successful candidate will include but not necessarily be limited to the below: 

•    Working within the Agency Department, you will assist the team in delivering a high quality and effective service to our Distributors. 
•    Review and enhance current processes and procedures to ensure adherence to best practice. 
•    Handling a wide variety of queries from Distributors via email and telephone. 
•    Providing a world class service by maintaining and improving service levels. 
•    Assisting in achieving the overall objectives of the Department. 
•    Assisting Agency Manager & Supervisors with key tasks to ensure smooth running of admin area
 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Agency Administrator your main responsibilities will include, but not necessarily be limited to, the following:

•    Evaluate current work processes in place to identify areas of efficiency and process improvements. 
•    Enhance the MI Data in connection with Agency balances.
•    Assisting with the payment of commission to Distributors across all territories.
•    Process quarterly tasks, which include Negative Balances & Intermediary Due Diligence & Excel-based manual bonus payments, for both the German & Irish markets.
•    Process monthly tasks, such as Sales figures for internal Sales Staff and scheduled manual payments of commission etc.
•    Process and manage Excel-based ad-hoc manual payments of commission
•    Process Excel-based Agency Valuations
•    Assist Agency Payments Supervisor in review and streamlining of all Excel based valuation and payment processes. 
•    Assisting with the maintenance of Distributor records across all territories.
•    Ensuring that all queries from Distributors in relation to their agreement with Zurich Life are recorded and handled in a timely and efficient manner.

Your Skills and experience

As an Agency Administrator your skills and qualifications will include:

Technical Competencies:
•    A relevant business degree and/or industry qualification.  
•    Experience in the Life and Pensions industry is preferable but not essential.
•    Proficient knowledge of MS Office Products, with specific emphasis on expertise in Excel, is a must. 
 Non-Technical Competencies:
•    Excellent analytical skills. 
•    Ability to prioritise urgent work for timely delivery.
•    Accurate, with good attention to detail.
•    Excellent organisational skills.
•    Ability to work both independently and as part of a team.
•    Flexibility in working hours to meet tight deadlines.

Additional Information

Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which will require 2-3 days in office (Blackrock) per week.

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich’s success of working with employers on their employee benefits programmes is based on the solid foundations of superior product design, market leading investment performance and a strong ethos of providing high quality service to brokers, employers, trustees and pension scheme members.

Our defined contribution pension solution – the Zurich Master Trust - is compelling and market leading. Underpinned by a comprehensive governance model, administration that is streamlined and effective, an investment solution – Personalised GuidePath – which is straightforward and innovative and a relentless employee engagement programme, we believe that it is truly the best in Ireland.   

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

The role to which you are applying for is a “Controlled Function (CF)” within the meaning of the Central Bank Reform Act, 2010. 

Your Role

The responsibilities: 

•    Reporting to the Head of CLP Distribution & CRM, the Corporate Market Lead is a challenging role for an experienced person with a strong corporate pension and group risk background.
•     Drive sales through managing a team of Employer Sales Managers.
•    Add new employers to Zurich’s customer base by promoting Zurich’s Master Trust, group life, PHI and retail products
•    Understand the challenges employers face 

Your Skills and Experience

The Requirements: 

•    Strong leadership and strategic ability
•    Have a deep understanding of the strategic sales process   
•    Excellent influencing skills, resilience and ability to focus 
•    The successful candidate is likely to have in excess of 15 years of experience working with employers and will hold a relevant third level qualification and industry qualification. 

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich’s success of working with employers on their employee benefits programmes is based on the solid foundations of superior product design, market leading investment performance and a strong ethos of providing high quality service to brokers, employers, trustees, and pension scheme members.

Our defined contribution pension solution – the Zurich Master Trust - is compelling and market leading. Underpinned by a comprehensive governance model, administration that is streamlined and effective, an investment solution – Personalised GuidePath – which is straightforward and innovative and a relentless employee engagement programme, we believe that it is truly the best in Ireland. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

The role to which you are applying for is a “Controlled Function (CF)” within the meaning of the Central Bank Reform Act, 2010. 

Your Role

Your Skills and Experience

The Requirements: 

•    Strong Leadership and strategic capabilities 
•    Have the ability to implement change, plan and think strategically
•    Have a deep understanding of the life & pensions industry and the legislation, regulation and governance as it applies to pension and investment business
•    Evidence of relevant qualifications e.g. Irish Institute of Pension Managers (IIPM), LIA and/or third level qualification.

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich’s success of working with employers on their employee benefits programmes is based on the solid foundations of superior product design, market leading investment performance and a strong ethos of providing high quality service to brokers, employers, trustees, and pension scheme members.

Our defined contribution pension solution – the Zurich Master Trust - is compelling and market leading. Underpinned by a comprehensive governance model, administration that is streamlined and effective, an investment solution – Personalised GuidePath – which is straightforward and innovative and a relentless employee engagement programme, we believe that it is truly the best in Ireland. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

The role to which you are applying for is a “Controlled Function (CF)” within the meaning of the Central Bank Reform Act, 2010. 

Your Role

The Responsibilities: 

•    Reporting to the Head of CLP Distribution & CRM, the Corporate Management Lead is a challenging role for an experienced person with a strong corporate pension’s background.
•    Strong leadership and strategic ability 
•    Drive business through managing and developing close relationships with our existing corporate customers.
•    Develop and oversee the implementation of a corporate employer customer development operational model within Zurich Life 
•    Manage a team of Corporate Customer Relationship Managers

Your Skills and Experience

The Requirements: 

•    Have an extensive knowledge of Zurich’s current and potential customer base and potential 
•    Have Vast experience of working with large iIndigenous and multi-national employers  
•    An ability to identify and deliver on cross selling opportunities
•    Excellent influencing skills with an ability to implement change and think strategically.

•    The successful candidate is likely to have in excess of 15 years of experience working with employers and to hold an appropriate third level qualification

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Life Assurance is looking for x2 Customer Relationship Manager to join its Corporate Life and Pensions (CLP) business and reporting to a Senior Distribution Manager. Zurich’s CLP business manages the group pension and risk business for hundreds of medium to large employers – both Irish and international. Zurich is the fastest growing life company in Ireland with assets under management of €30bn. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

The role to which you are applying for is a “Controlled Function (CF)” within the meaning of the Central Bank Reform Act, 2010. 

Your Role

As a Customer Relationship Manager your main responsibilities will include, but not necessarily be limited to, the following:

•    The onboarding of new group pension schemes
•    Managing, retaining and growing a portfolio of existing clients by conducting investment reviews, increasing member take up, cross-selling of products and developing relationships for repeat sales and referrals. 
•    the delivery and coordination of multiple projects to support the acquisition, implementation and transition of all DC scheme member records and associated assets. 
•    Ensuring that clients are delivered a co-ordinated quality service by all areas of Zurich by pro-actively working with Sales, Operations and other service delivery areas to exploit opportunities and anticipate and mitigate problems. 

Your Skills and Experience

As a Customer Relationship Manager your skills and qualifications will include: 

•    A minimum of six years business experience specialising in HR or employee benefits management.
•    Excellent interpersonal skills with the confidence to work pro-actively with companies and employee benefit 
•    Good presentation, organizational, influencing and planning skills
•    Experience of influencing industry bodies
•    A third level qualification in HR, Business, Investments and/or Pensions

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc Reporting to the Team Lead, the claims handler will be required to work closely with claimants providing excellent customer service and accurate claims advises.  Working closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

Your Role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  

•    Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.
•    Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
•    Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
•    Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
•    Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
•    Provide a high standard of customer service and adherence to legal and regulatory requirements.
•    Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
•    Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
•    Administration, investigation, and settlement of claims. 
•    Negotiating fair settlement in line with Company standards
•    Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
•    Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
•    Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
•    Adhere to Central Bank compliance standards of operating 
•    Be flexible to participate in ad hoc projects
•    Deliver superior service in the management of your claims portfolio

Your Skills and Experience

Required:

•    3 years plus industry experience
•    Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
•    Excellent technical insurance knowledge 
•    Excellent numerical and analytical skills 
•    Strong decision making and sound numeric skills
•    High level of interpersonal and communication (verbal/written) skills
•    Experience in the engagement of suppliers and external vendors
•    Desire to learn and be flexible to business change
•    Ability to recognize, understand and adhere to appropriate legislative regulations

Competencies:

 
•    Strong customer service skills focused on the delivery of quality customer service 
•    Strong verbal and written communication skills 
•    Be able to prioritise and work to deadlines
•    Desire to learn and be flexible to business change
•    Ability to recognise and understand appropriate legislative regulations
•    Working at all times lawfully and in accordance with pre-defined regulatory compliance
•    Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills 
•    Ability to work within a team environment focused on the achievement of both individual and team goals 
•    An innovative approach to work, training and problem solving
•    An enthusiastic and flexible approach that includes the ability to self-motivate 
•    Quick learning capabilities and an aptitude for understanding the variable elements of insurance products 
•    Ability to resolve customer problems 
•    All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values.

Additional Information

Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.

Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; and more. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Plc in our Wexford Centre of Excellence is looking for a Finance Operations Agent. The successful candidate will work in the Finance Operations team and report to the Finance Operations Team Coach.

Your Role

As a Finance Operations Agent your main responsibilities will include, but not necessarily be limited to, the following:

•    Daily debt collection with responsibility for some key A/C management
•    Dealing with customers ensuring payments received and resolving any issues/queries
•    Adherence to daily, weekly, monthly and quarterly deadlines
•    Work closely with distribution/other departments within Operations and other stakeholders to identify potential problems at an early stage ensuring swift resolution of issues to eliminate delayed payment.
•    Direct Debit management.
•    Accounts Receivable processing and management ensuring all accounts are reconciled on a daily basis.
•    Proactively work towards a system of continuous improvement around processes and procedures and standardisation of the receivables function
•    Cash allocation
•    Carry out detailed reporting with respect to current and aged debt for presentation and review by management
•    Any other duties and responsibilities which management deem appropriate
•    Participate in ad hoc project work that may present within the business
•    Liaise and interact with various departments

Your Skills and Experience

As a Finance Operations Agent your skills and qualifications will include: 

Minimum Qualifications:

•    A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. 

Preferred Qualification & Experience:

•    Previous administration experience an advantage
•    Customer service experience an advantage
•    Accounts receivable experience desirable
•    Excellent attention to detail
•    Ability to work in a dynamic team environment 
•    Ability to manage ambiguity
•    Well-organised, results driven and capable of working to tight deadlines
•    Good communicator with excellent interpersonal skills 
•    Ability to work independently 
•    Have an appetite for continuous personal development
•    Be enthusiastic and a self-starter 
•    Good working knowledge of Microsoft Word, Excel and Outlook

Additional Information

Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.

Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; and more.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Summary

Zurich Insurance Plc in our Wexford Centre of Excellence is looking for a Finance Operations Agent. The successful candidate will work in the Finance Operations team and report to the Finance Operations Team Coach.

Your Role

As a Finance Operations Agent your main responsibilities will include, but not necessarily be limited to, the following:

•    Daily debt collection with responsibility for some key A/C management
•    Dealing with customers ensuring payments received and resolving any issues/queries
•    Adherence to daily, weekly, monthly and quarterly deadlines
•    Work closely with distribution/other departments within Operations and other stakeholders to identify potential problems at an early stage ensuring swift resolution of issues to eliminate delayed payment.
•    Direct Debit management.
•    Accounts Receivable processing and management ensuring all accounts are reconciled on a daily basis.
•    Proactively work towards a system of continuous improvement around processes and procedures and standardisation of the receivables function
•    Cash allocation
•    Carry out detailed reporting with respect to current and aged debt for presentation and review by management
•    Any other duties and responsibilities which management deem appropriate
•    Participate in ad hoc project work that may present within the business
•    Liaise and interact with various departments

Your Skills and Experience

As a Finance Operations Agent your skills and qualifications will include: 

Minimum Qualifications:

•    A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. 

Preferred Qualification & Experience:

•    Previous administration experience an advantage
•    Customer service experience an advantage
•    Accounts receivable experience desirable
•    Excellent attention to detail
•    Ability to work in a dynamic team environment 
•    Ability to manage ambiguity
•    Well-organised, results driven and capable of working to tight deadlines
•    Good communicator with excellent interpersonal skills 
•    Ability to work independently 
•    Have an appetite for continuous personal development
•    Be enthusiastic and a self-starter 
•    Good working knowledge of Microsoft Word, Excel and Outlook

Additional Information

Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.

Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; and more. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Summary

We are part of the worldwide Zurich Insurance Group, established in 1872 and headquartered in Switzerland.  Our 55,000 employees across the globe serve customers in more than 170 countries, from individuals who need their homes, cars or lives insured, to providing risk management expertise and commercial insurance to many of the largest multinational companies on the planet.  

Our industry is a dynamic and fast-moving one, helping people and businesses keep pace with change, and the risks which emerge, on a global scale.

Here in Ireland, we’re one of the largest insurers in the country, employing more than 1,000 people in locations in Dublin and Wexford.  We have a great reputation in the marketplace here, with a long history of winning awards for our service excellence among brokers and customers.

You will also support and advise on the development of digital solutions by understanding and documenting the requirements of relevant customers, and recommending digital improvements to ensure alignment with business requirements.  

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

Your responsibilities will include:

•    To identify, articulate and facilitate change needed to solve a business problem or address a business opportunity.
•    Provide clarity and structure to projects by understanding, defining and communicating business objectives in a clear and comprehensive manner, to support delivery of the appropriate solution.

•    Working with business colleagues to identify, understand and articulate problems and opportunities.
•    Performing end user/customer research.
•    Working with both IT and business colleagues to investigate potential solutions.
•    Defining business requirements in a manner appropriate to the selected project methodology, including producing requirement documentation, wireframes, user stories, process flows etc.
•    Inputting to the development of business cases, project scoping and planning.
•    Supporting project team members in the delivery of the appropriate solution including technical analysts, test analysts, project managers, and business colleagues.
•    Supporting post implementation and training activities as required per project.
•    Pro-active interest and involvement in Digital Solutions team initiatives, including Search Engine Optimisation (SEO), social media and digital advertising campaigns, with a view to improving the impact that digital solutions may have, under these headings.   

Your Skills and Experience

Technical Skills, Knowledge & Education: 

Required
•    Previous project experience in a business analyst or product owner role
•    Proven experience of running workshops, managing stakeholders, documenting requirements, producing wireframes, user stories & process flows.
•    Comfortable inputting to and reviewing test scripts and technical specifications.
•    Confident in supporting other BA’s, testers and developers throughout the project.
•    Experience of working on large complex cross functional projects, including liaising with external suppliers and virtual team members.
•    5+ years’ life insurance experience including detailed product knowledge, understanding of sales and administration processes and regulatory/compliance requirements.
•    Attention to detail is essential along with excellent verbal and written communication skills.
•    Candidate should be enthusiastic, willing to learn new methodologies and comfortable working in a dynamic and sometimes challenging environment.

Desirable
•    Experience of both agile and waterfall methodologies
•    UX experience including user research, prototyping, usability testing etc.
•    Familiarity with Atlassian tools such as Confluence and Jira
•    Experience of Life400 policy admin system and Query/SQL

Additional Information

This is a hybrid role which will require 2-3 days in office (Blackrock) per week. 

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require
 

Who we are

 Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterised by acceptance, diversity and team spirit.