Support & guidance at a difficult time
Making a claim can sometimes seem stressful, especially if you’ve never had to claim before. For further guidance on Life & Protection claims, click on the links below. This information will help you to understand what to expect when making an insurance claim and show you how we’re here to help every step of the way.
For all new or existing claims queries on Life & Protection call Customer Services at 01 799 2711, or email us on customerservices@zurich.com.
Appealing a claims decision:
Should a client disagree with a claims decision, and wishes to appeal, then Zurich Life will review this matter on receipt of documentation confirming that the medical, or other relevant information, used in the assessment of the claim was incorrect. All queries in relation to how to lodge a claims appeal can be sent directly to the claims mailbox, claimsadmit@zurich.com, where an experienced claims handler will review the case.