How to make a complaint

If you are a policy owner, beneficiary or insured person, and are not satisfied in any way with your policy, you should contact our Customer Services team. If we are unable to satisfy your complaint, you may have recourse to the Financial Services and Pensions Ombudsman (FSPO). Details of the services provided by the FSPO can be supplied to you upon request.

Zurich Life Customer Services

Zurich Life Assurance plc,
Customer Services,
Zurich House,
Frascati Road,

Tel: (01) 7992711

Useful contacts

Insurance Ireland
5 Harbourmaster Pl,
International Financial Services Centre,
D01 E7E8,

Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29
Tel: (01) 567 7000


Our Complaints Management

We are committed to the provision of excellent customer service. In line with our documented internal complaints procedure, the customer services area collates all policyholder complaints and monitors them on a weekly basis to identify any trends which need to be resolved or where customers have raised issues which need to be addressed. This continuing measurement process also helps towards the business objective of reducing customer complaints.

In order to ensure that any customer who complains obtains a quality response, all complaints are referred to customer service supervisors and all written responses are approved at a senior level. This is part of our standard complaints management procedure.

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