If you have been involved in an accident or need to make a claim, it’s reassuring to know that help is at hand when you need it most.

Here are some helpful tips and guides to help you understand what to expect when making a motor insurance claim.

Contact us

If you have been involved in a motor accident and/or need to make a claim, call us on our 24 hour claims assist helpline 01 609 1436 or email: claimsnotification@zurich.com.

What do I need to make a claim?

During your claim we may ask you for some or all of the following:

  • Your policy number
  • Details of what happened, where it happened and who was involved
  • Details of any damage (including photos)
  • Details of any emergency services involved or Garda Pulse Reference number (where applicable)
  • Any supporting documentation you have available

I cannot get my NCT due to the backlogs, am I covered?

At Zurich we are pragmatic and understanding in our approach to the current delays at the National Car Testing Service.

Under the current circumstances, provided you make every effort to book your appointment in the normal way and if, through no fault of your own, you are unable to obtain your NCT due to backlogs at test centres, your cover will continue as normal provided there is evidence of an NCT appointment booking. Motor-insurance and road-traffic legislation require that motorists maintain their vehicles in a roadworthy condition at all times, and this remains the case. In the event of damage to the insured car, where the vehicle has been maintained in a roadworthy condition, we will continue to pay claims in line with the policy terms and conditions.  

Online Windscreen Notification

  • If you've damaged your windscreen, you can fix it or have it replaced through our Approved Repairer, Autoglass. 
  • To make an online windscreen claim, please visit the Autoglass Booking System.
  • You won't lose your No Claims Discount for windscreen claims.

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Terms, conditions and underwriting criteria may apply.