Service Team Phonelines: If you need to contact the Broker Service Teams by phone, please note that our lines are open 10am to 3.30pm Monday to Friday. Remember, many of the most common queries can be answered by logging into the Broker Centre – in particular current values, current premiums, policy information. All other team phonelines remain open 9am to 5pm.
Covid-19 Broker Support
During the current situation, we will continue to support you with information and news that will hopefully help you and your customers through this time.
Broker Webinars
Now more than ever its important to stay up to date on whats happening and our webinars are a valuable resource for you as you trade through uncertain times.
DocuSign & Forms
Business Support
27/03/2020: At Zurich, our focus over the last number of weeks has been to provide a continuity of service for key transactions, working to limit the disruption for you and your clients, and implementing our work from home practices.
Business Continuity
18/03/2020: At Zurich, our Business Resilience Team has been meeting daily to ensure we have the right contingency plans in place to deal with this outbreak and today we are implementing the next phase of our plan.
Life Protection
16/03/2020: As the COVID-19 pandemic continues to evolve, understandably we have received an increased number of calls and queries with regard to coverage under the Zurich range of Protection products. So to help reassure clients, we have put together this note with regard to our policies.
Update
13/03/2020: While the last week has been challenging and the uncertainty brought on by the advancement of COVID-19 is concerning to all, Zurich’s Business Resilience Team has been meeting daily to ensure we have contingency plans in place to deal with this outbreak.