How we are helping customers

At this time of exceptional challenge for our country and the world, we are committed to playing our part by supporting those who need us. 

While our new working environment presents new challenges in how we service and provide solutions for our customers, our focus is to:

1.  Deliver meaningful solutions to meet your needs
2.  Continue to provide our customer service
3.  Support your mental wellbeing
4.  Help our community

Solutions to help you

Protecting our customers and their assets is at the core of Zurich’s business. To find out more about how we can help you during the COVID-19 outbreak, go to our COVID-19 FAQs section. You can find additional information on how we are helping our life, pension, savings and investment customers, our personal insurance customers and our business insurance customers.

Customer service
As an insurance provider we offer an essential service and it is vital that we are there for you when you need us, while at the same time looking after the health and safety of our employees. We are working almost entirely remotely with the exception of a small number of employees who are supporting critical customer services. The impact of this change on our service is minimal and we continue with ‘business as usual’.

We are aware that you may have questions about your policy in relation to COVID-19. To help you we have provided answers to some of the questions you may have about your life cover, pension or savings and investments or about you car, home, van or farm insurance on our COVID-19 FAQs pages.

Support your mental wellbeing

During the COVID-19 pandemic looking after our mental wellbeing is more important than ever. Click here for more.

Helping our community
We are delighted to assist our employees in getting involved in community efforts. Click here for more.

For further information visit the COVID-19 consumer hub on the Central Bank of Ireland website and the COVID-19 hub rel="noopener noreferrer" on the Insurance Ireland website.

Get in touch

Life, pensions, savings, investments

Claims or emergency assistance

Car, van, home and farm