How we are helping customers

While our new working environment presents new challenges in how we service and provide solutions for our customers, our focus is to:

1. Continue to deliver meaningful solutions to meet your needs
2. Continue to provide our customer service
3. Support your mental wellbeing
4. Help our community

Solutions to help you

Protecting our customers and their assets is at the core of Zurich’s business. To find out more about how we can help you during the COVID-19 outbreak, go to our COVID-19 FAQs section. You can find additional information on how we are helping our life, pension, savings and investment customers, our personal insurance customers and our business insurance customers.

Customer service
As an insurance provider we offer an essential service and it is vital that we are there for you when you need us, while at the same time looking after the health and safety of our employees. We are working remotely with the exception of a number of employees who are supporting critical customer services.

We are aware that you may have questions about your policy in relation to COVID-19. To help you we have provided answers to some of the questions you may have about your life cover, pension or savings and investments or about your car, home, van or farm insurance on our COVID-19 FAQs pages.

You may wish to look for more general information and we suggest visiting the COVID-19 consumer hub on the Central Bank of Ireland website and the COVID-19 hub on the Insurance Ireland website.

Support your mental wellbeing

The COVID-19 pandemic is a challenging event that has affected all our lives in some ways. Looking after our mental wellbeing is more important than ever. Click here to learn more about Tackle Yours Feelings to take control of your mental wellbeing.

Helping our community
We are delighted to assist our employees in getting involved in community efforts. Click here for more.