KBC and Ulster Bank withdrawal from the Irish market

With the upcoming withdrawal of KBC and Ulster Bank from the Irish market, here is what you need to know if you are a life, pension, post-retirement, savings or investment customer with Zurich. If you need additional support, please contact us on 01 209 2140 or email bankingchanges@zurich.com and we will be happy to help you.

Please note that Zurich Life Assurance plc will never email you or send you an SMS with a link to update your KBC or Ulster Bank account details. If you receive such an email or SMS do not click on the link. Please call us on 01 209 2140.


Zurich's Ulster Bank accounts are now closed as of 10th February. Please note that payments made via EFT (Electronic Funds Transfer) to these closed accounts will be not be transacted.

Ulster Bank has confirmed that for EFT payments settled after 10th February they will immediately process a return of the funds. However, how quickly the funds are received back into a customer's bank account will depend on how quickly the originating bank returns the funds.

For details of our new bank accounts, please see the section below entitled: Our new bank details. 

Premiums paid to Zurich by direct debit:

If your policy premium is currently being collected by Direct Debit from your Ulster Bank or KBC account, you will need to provide us with your updated bank details so that premiums can continue to be collected. To do this, we would ask that you complete a Direct Debit Mandate and return a scanned copy to us by email to bankingchanges@zurich.com or by post.

Regular payments from Zurich:

If you are in receipt of a regular payment from Zurich (e.g. pension payments) and this is being paid to your Ulster Bank or KBC account, you will need to provide us with your updated bank account information so that payments can continue to be paid by Electronic Fund Transfer. To do this, we would ask that you complete a Direct Credit Form and submit it to us by email iez.mailings@zurich.com or by post to the address noted at the bottom of the form.

Our new bank details

We, at Zurich, are also changing our banking partner. For future payments by Electronic Fund Transfer (EFT), please click here or see below for details of our new bank account numbers.

Top-ups to an existing Zurich policy 
Account name: Zurich Life Assurance plc  
IBAN: IE67CITI99005100101206
Transfer from another Life office
Account name: Zurich Life Assurance plc
IBAN: IE45CITI99005100101214
New Zurich policy 
Account name: Zurich Life Assurance plc
IBAN IE57CITI99005100101192
 Renewals & Other Payments (excluding Group Pension payments)
 Account name: Zurich Life Assurance plc
 IBAN IE23CITI99005100101222

If you are an Employer with a Group Scheme, please click here or see below for relevant bank account numbers. Please note that the bank account number will vary depending on the type of payment you are making.


Group Risk Business 
Account name: Zurich Life Assurance plc
IBAN IE26CITI99005100101168
Group Pension Business/ Group PRSA Business
Account name: Zurich Life Assurance plc
IBAN IE76CITI99005100101141

Bank name and address: Citi, 1 North Wall Quay, Dublin 1

IMPORTANT: Please remember to always quote your policy number or if it’s a new plan, quote the Name and Date of Birth of the policy owner in the EFT reference field when submitting a payment. We would also ask that you let us know once the payment has been transferred by sending an email to escashiers@zurich.com and customerservices@zurich.com. Please include the following information in your email:

  1. Policy owner name;
  2. The exact amount of the payment and the date processed;
  3. Policy number, or if it's a new policy, the policy owner date of birth;
  4. Any supporting instruction, if relevant.


What is happening?

Ulster Bank and KBC Bank are exiting the Irish Market. If you have a bank account with them, that you pay premiums to Zurich from, you will not be able to continue to pay those premiums when the account closes.

If I switch bank accounts through my bank do I need to contact Zurich? 

If you switch (explained below) your account from Ulster Bank or KBC Bank to another provider your old bank should arrange for your direct debit to be moved and you should not have to contact Zurich. However, if a premium fails to be collected and the direct debit has not been put in place correctly we will send you a letter letting you know that the premium was missed and you can arrange to complete a new direct debit mandate.

What does switching mean?

Switching means moving your current account from your existing provider to a new provider which involves opening a new account with the new provider and closing your old account with Ulster Bank/KBC Bank. All payments in and out of your account will need to be moved to your new account. You can request your new bank (which will work with your old bank) to complete the switch for you under the switching service.

How do I switch my account to another provider?

The Central Bank of Ireland has a Switching Code that is designed to make the process as quick and easy as possible, which all banks must comply with. Once you choose your new Bank, they will initiate the Switcher request and will assist and guide you through what is required to transfer the relevant product to them.

What if I don't switch my account? What will happen if I don't update my bank details?

If you do not arrange for your direct debit payments to be moved to a new provider we will not be able to collect premiums for your policy and that policy may cease. If the policy provides protection benefits (e.g. Life cover, Serious Illness cover) it is imperative that premiums continue to be paid, if they are not paid you may lose your cover.

What do I need to do to switch?

The best way to switch is through your new bank and have them arrange to switch your details over. If you wish, you can complete a new direct debit mandate directly with Zurich to ensure your policy stays in place. Just make sure the new account has money to pay your premiums.

How do I change my direct debit details with Zurich? 

You can do this easily over the telephone with us or by completing a direct debit mandate. You can get this online by clicking here or contact us and we will send one to you. You can reach us by email at bankingchanges@zurich.com or by telephone at 01 209 2140.

Can I update my details over the phone?

Yes, you can. Call us on 01 209 2140 and we can take you through the process of updating your details verbally and through the required legislation and we will confirm the new arrangement in writing after the call.

What is the easiest way for me to update my details?  

The quickest and easiest way is by telephone. You can contact us at 01 209 2140

Can I provide my new bank details online or on your website? 

While we currently do not have the facility to update these details on our website, you can complete a direct debit mandate, scan it and email it to us at bankingchanges@zurich.com.