24/7 Emergency Assistance

Whether it’s a case of burst pipes, a leaking roof or electrical failure, our experienced staff will offer you immediate assistance, day or night, 24/7 by calling 0818 208 408. Zurich, along with our assistance company, provide an Emergency Helpline, to ensure that customers get the assistance they need.

Approved Contractor

In the event of a household emergency, we will arrange for an approved contractor to call to your home. Up to 4 call outs a year available, with up to €300 per call out.

Customer Testimonial

“Very happy with the quick and professional service. As an elderly woman living on her own it is very reassuring to have access to reliable help when you need it.  My heating stopped working and when I rang late in the afternoon I assumed it would take a day or two, but a plumber was out and fixed it that evening. Zurich’s home emergency assistance is a great service and I very much recommend it" – A Customer in Wexford

Zurich Personal Lines Operations Manager Testimonial

Home emergency assistance is a great benefit with our policies, and it’s reassuring that our customers have that peace of mind to know we are only a phone call away if they have an emergency situation where they need advice at anytime of day or night" – Susan Leonard


Available 24/7, 365 days a year

Cover the cost of call out, labour and materials. Up to 4 call outs per year*. Up to €300 per call out.

No Excess required **

No effect on no claims bonus discount

What we cover

Plumbing – This includes leaking pipes, blocked drains, water tanks, and blockages in toilet waste pipes or leaking radiators, resulting in damage to your Home (excluding garages and outbuildings).  

Security and Glazing – Failure of, or damage caused to external locks, doors or windows which has left your Home insecure, including theft or loss of keys and/or broken external window glass.

Roofing – This cover includes damage to the roof of the home either by storm or accidentally where a necessary repair is required.

Heating - Failure or breakdown of either you’re heating and/or hot water supply, provided by the primary heating system in the home.

Electrical Supply – Sudden, unexpected Breakdown of the electricity supply (or one phase thereof) impacting your home.

Additional covers

Where cover applies under this section of your policy, you may also avail of the following additional benefits:

Alternative Accommodation - If your Home is deemed uninhabitable, we will provide overnight accommodation for 4 people, at an establishment of your choice, of up to €50 per person, and a maximum €200 for any one incident.

Furniture Storage - If your Home is deemed uninhabitable and it is necessary to remove Household furniture for security reasons, we will provide 7 days storage for your furniture and transport to and from the security storage location up to a distance of 50km from the Home. This is covered to a maximum of €200 for any one incident.

Urgent Message to Emergency Contacts - When an emergency occurs within your home, we will relay two urgent messages to a family member at home or abroad.

Reporting a claim

As a Zurich customer you can avail of our 24 hour, 365 day helpline. Our experienced staff will ensure that your emergency is taken care of quickly and efficiently. To report a claim, you can simply call us on 0818 208 408 or 01 609 1436 or email: claimsnotification@zurich.ie.

Terms, conditions and underwriting criteria may apply.

* Once included as per your Policy Booklet Home Emergency Assistance will cover you for up to 4 incidents per year, up to €300 per call out. Please note this cover applies to your Home only, and not your garage or any outbuildings. 

** Customers are free to use the Emergency Assistance helpline for any type of issue they have in their property but we will only cover the fee if it falls into the ‘What we cover’ category of the emergency assistance. If a customer gets someone out to their property for something other than what is covered under this section then they are responsible for paying the callout fee.